Adam Olson

Work History

E-telequote Insurance Inc

07.2023 - 04.2025

Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
Reduced employee turnover rate by fostering a supportive work environment that prioritizes personal growth and career advancement opportunities.
Improved customer satisfaction ratings through targeted coaching on active listening skills and empathetic responses to client concerns.
Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
Provided constructive criticism in ways that empowered individuals rather than discouraging them from taking risks or pursuing challenging opportunities.
Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.

E-telequote Insurance Inc

09.2021 - 07.2023

Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.

Uber

05.2019 - 04.2020

Conducted detailed underwater inspections for structural integrity and potential hazards.
Responded to passenger concerns and complaints politely and professionally.
Developed strong communication skills while interacting with diverse groups of riders daily.
Followed company guidelines and policies when interacting with passengers.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

RN Network

06.2016 - 04.2019

Delivered high-quality patient care during emergency situations, remaining calm under pressure and effectively prioritizing tasks according to urgency.
Improved patient outcomes through careful monitoring and thorough documentation of vital signs, medical histories, and treatment plans.
Administered medications and treatment to patients and monitored responses.
Assessed patient conditions by taking vital signs and evaluating symptoms to determine appropriate treatment.
Demonstrated adaptability in rapidly adjusting to changing unit assignments, consistently maintaining high-quality care delivery across various clinical settings.

Oakhill Hospital

09.2013 - 05.2016

Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.