Adam Palatto
Las Vegas,NV
Summary
An engaging and emerging leader with a focus on enhancing the operational efficiency of the organization. skilled at identifying ways to increase productivity, maximize revenues and facilitate a uniquely, elevated and unforgettable customer experience
Overview
10
10
years of professional experience
Work History
Kitchen Manager
Jack in the Box
08.2015 - Current
- Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained and mentored staff on food preparation techniques and customer service protocols.
- Developed and implemented efficient workflow processes to enhance kitchen productivity.
- Conducted quality control checks to maintain high food standards and consistency.
- Resolved customer complaints promptly, fostering a positive dining experience for patrons.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Beauty Advisor
Ulta
12.2019 - 03.2022
- Assisted clients with product selection and application techniques to enhance beauty routines.
- Educated customers on skin care regimens and makeup application strategies for improved results.
- Maintained up-to-date knowledge of beauty trends and product launches for informed customer guidance.
- Collaborated with team members to create visually appealing product displays that attracted customer interest.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Front Desk Receptionist
Las Vegas Pain Institute
12.2022 - 08.2023
- Greeted and directed visitors to appropriate personnel, ensuring a welcoming environment.
- Operated multi-line phone system, ensuring calls reached correct departments.
- Scheduled appointments and maintained calendar for staff, optimizing office workflow.
- Assisted in maintaining accurate visitor logs and security protocols for facility access.
- Provided administrative support by preparing documents and reports as needed.
- Maintained cleanliness and organization of the front desk area, promoting professionalism.
- Collected room deposits, fees, and payments.
Customer Service Representative
Turtle Peak
08.2024 - 02.2025
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in navigating product offerings, enhancing overall satisfaction and loyalty.
- Resolved inquiries efficiently via phone, email, and chat to maintain service excellence.
- Documented customer interactions accurately in CRM system for streamlined follow-up processes.
- Developed comprehensive knowledge of product line to provide accurate information and support customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06.2014
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Attention to detail
- Problem-solving
- Cleaning and sanitation
- Flexible schedule
- Policy and procedure enforcement
- Microsoft Office Suite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Turtle Peak
08.2024 - 02.2025
Front Desk Receptionist
Las Vegas Pain Institute
12.2022 - 08.2023
Beauty Advisor
Ulta
12.2019 - 03.2022
Kitchen Manager
Jack in the Box
08.2015 - Current
High School Diploma -
Centennial High School