Nicolette Young

• Handled and resolved complex customer grievances with strategic and structured methods.

• Successfully managed upwards of 50 customer interactions per day while maintaining an impeccable record for meeting satisfaction and compliance benchmarks.

• Led team of call center agents to maintain high levels of customer support.

• Communicated insights to management regarding employee effectiveness and development areas.

• Orchestrated initiatives designed to enhance efficiency and elevate service standards.

• Analyzed employee metrics and KPI data, preparing reports for top management.

• Handled and resolved complex customer grievances with strategic and structured methods.

• Successfully managed upwards of 50 customer interactions per day while maintaining an impeccable record for meeting satisfaction and compliance benchmarks.

• Led team of call center agents to maintain high levels of customer support.

• Communicated insights to management regarding employee effectiveness and development areas.

• Orchestrated initiatives designed to enhance efficiency and elevate service standards.

• Analyzed employee metrics and KPI data, preparing reports for top management.

• Directed HR management activities for a team of six.

• Assisted the team with managing accounts payable.

• Established team priorities, maintained schedules and monitored performance

• Defined challenging objectives for employees to boost organizational performance.

• Contributed to the care and record-keeping for upwards of 30 patients per day.

• Liaised with supply chain and quality teams on customer demands.

• Compiled financial data from clients to prepare individual and business tax returns.

• Acquired comprehensive understanding of client business and industry through direct engagement.

• Liaised with governmental organizations to address client-related tax preparation concerns.

• Facilitated client interactions with the IRS for audit resolutions.

• Executed comprehensive research on tax laws ensuring adherence to local, state, and federal guidelines.

• Boosted productivity by 26%, leading to greater customer acquisition.