Yhatisse Bailey
Colorado Springs,CO
Summary
Experienced people and operations leader with 5+ years of progressive management experience overseeing multi-site teams, employee performance, workforce operations, and HR-related functions. Proven experience supporting hiring, interviewing, onboarding, employee relations, performance management, payroll processes, staff development, policy implementation, and workplace conflict resolution. Skilled at partnering with leadership and HR to address employee concerns, support organizational needs, and maintain consistent policies and procedures. Known for a supportive, accountable leadership style that empowers employees while maintaining clear expectations and operational standards. Currently pursuing opportunities to transition into a dedicated HR leadership role where strong people-management, employee relations, and operational experience can support organizational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Advocacy Manager
TESSA
11.2021 - Current
- Provide leadership and operational oversight for a multi-site team of 15+ employees across main office, hospital, rural, and court-based programs, with direct responsibility for employee management, hiring, performance, employee relations, and day-to-day workforce operations.
- Directly manage and supervise 15+ employees across multiple programs and locations, providing coaching, performance management, professional development, and accountability.
- Make hiring and termination decisions based on organizational needs, employee performance, qualifications, and established policies and procedures.
- Lead interviews and participate in candidate selection, hiring, and employee onboarding.
- Manage employee performance through regular one-on-one supervision, performance coaching, corrective action, and ongoing feedback.
- Handle employee relations matters, including workplace concerns, conflict resolution, performance issues, and disciplinary actions.
- Partner with organizational leadership and HR on complex employee matters and ensure appropriate documentation and adherence to organizational policies.
- Approve employee timesheets and support payroll administration using Paylocity.
- Oversee staffing, scheduling, workforce coverage, and operational continuity across multiple sites.
- Develop and implement departmental policies, procedures, and workflow improvements to improve operational efficiency and consistency.
- Facilitate employee training and professional development related to organizational procedures, trauma-informed care, crisis response, and professional responsibilities.
- Monitor employee performance, workload, documentation, and compliance with organizational and grant requirements.
- Maintain confidential employee and organizational information and exercise discretion when handling sensitive personnel matters.
- Prepare reports and compliance documentation for executive leadership and organizational monitoring.
- Collaborate with organizational leadership and external partners to address operational needs and maintain effective working relationships.
Career Progression — Cross-Functional Advocacy Roles
TESSA
11.2020 - 11.2021
- Promoted through multiple advocacy roles based on performance, leadership ability, and expertise in trauma-informed services.
- Hospital Confidential Victim Advocate
- Provided crisis intervention and advocacy services in a hospital setting during acute and high-stress situations.
- Collaborated with hospital personnel and community partners to coordinate appropriate support and services.
- Floater Advocate
- Provided cross-program crisis support, intake services, and case management assistance.
- Adapted to staffing and operational needs across different TESSA programs.
Teacher's Assistant
KINDERCARE LEARNING CENTERS
05.2019 - 11.2020
- Supported daily classroom operations, employee/team collaboration, and structured learning environments.
- Assisted with lesson planning, curriculum implementation, behavioral support, and parent communication.
- Maintained safe and supportive environments while responding to children's emotional, behavioral, and developmental needs.
Office Assistant
UNIVERSITY OF COLORADO COLORADO SPRINGS
08.2019 - 03.2020
- Supported administrative operations for an academic department and faculty staff.
- Assisted with graduate admissions processing, student records, scheduling, and departmental communication.
- Maintained accurate documentation and data entry.
- Supported financial tracking and reconciliation of departmental records.
- Assisted with meeting coordination and administrative correspondence.
Teacher's Assistant
SUNSHINE LEARNING CENTER
05.2017 - 01.2019
- Supported classroom operations, child supervision, behavioral management, and parent communication.
- Assisted with instructional activities, classroom organization, and maintaining safe and structured environments.
Assistive Technology Lab Assistant
NORFOLK STATE UNIVERSITY
10.2016 - 05.2017
- Supported students and staff with assistive technology systems and accessibility needs.
- Trained student workers on systems and procedures.
- Maintained equipment and ensured operational readiness.
- Provided technical assistance while following established policies and procedures.
Education
Bachelor of Arts - Psychology
University of Colorado Colorado Springs
Colorado Springs01-2020
Chemistry Pre-Medicine
Norfolk State University
Norfolk, VABachelor of Arts - Criminal Justice
University of Colorado Colorado Springs
Colorado Springs01-2020
Skills
- Employee Relations
- HR Operations
- Hiring & Interviewing
- Onboarding & Offboarding Support
- Performance Management
- Employee Coaching & Development
- Workforce Management
- Payroll Administration & Approval
- HRIS / Payroll Systems
- Policy & Procedure Development
- Conflict Resolution
- Staff Supervision
- Leadership & Team Development
- Compliance Monitoring
- Training & Facilitation
- Multi-Site Operations
- Documentation & Record Management
- Data Tracking & Reporting
- Cross-Functional Collaboration
- Confidential Information Management
- Ethics and integrity
Certification
- SHRM-CP, In Progress
- Court Appointed Special Advocate (CASA) — Pikes Peak Region, Conducted supervised visitation, case documentation, and court reporting for child welfare cases.
Timeline
Advocacy Manager
TESSA
11.2021 - Current
Career Progression — Cross-Functional Advocacy Roles
TESSA
11.2020 - 11.2021
Office Assistant
UNIVERSITY OF COLORADO COLORADO SPRINGS
08.2019 - 03.2020
Teacher's Assistant
KINDERCARE LEARNING CENTERS
05.2019 - 11.2020
Teacher's Assistant
SUNSHINE LEARNING CENTER
05.2017 - 01.2019
Assistive Technology Lab Assistant
NORFOLK STATE UNIVERSITY
10.2016 - 05.2017
Bachelor of Arts - Criminal Justice
University of Colorado Colorado Springs
Chemistry Pre-Medicine
Norfolk State University
Bachelor of Arts - Psychology
University of Colorado Colorado Springs