Adam Petty
Cordova,TN
Summary
Highly motivated individual with strong people skills, attention to detail, and problem-solving abilities. Solid background in customer service with a focus on effective communication and technical troubleshooting.
Overview
12
12
years of professional experience
Work History
Transportation Dispatcher
Kroger
04.2025 - 07.2026
- Coordinated timely deliveries across multiple routes, improving customer satisfaction through reliable service.
- Communicated with customers to confirm delivery details and resolve inquiries, ensuring a positive customer experience.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed inventory and maintained accurate records of deliveries and pickups.
Garage Door Technician
Don's Garage Door Service
10.2024 - 03.2025
- Installed, repaired, and maintained various types of garage doors and openers, contributing to seamless operation for clients.
- Diagnosed and resolved garage door malfunctions, ensuring timely repairs and customer satisfaction.
- Implemented process improvements that increased service delivery speed and elevated customer satisfaction.
Utility Locator
USIC
06.2023 - 08.2024
- Analyzed maps to locate and mark underground utilities, ensuring safety for construction crews.
- Coordinated marking work with construction teams and utility companies to enhance safety and efficiency.
- Recorded utility markings and issues encountered to support project documentation and compliance.
- Ensured equipment functionality to uphold safety standards and minimize downtime.
Cable Technician
Spectrum Communications
03.2023 - 06.2023
- Installed and set up cable television, internet, and phone services, enhancing customer access to reliable communication.
- Installed and set up cable television, internet, and phone services for customers.
- Provided customer service by addressing client concerns and ensuring satisfaction, fostering positive relationships and loyalty.
Activation's Representative
Clearant
11.2019 - 03.2023
- Conducted training for merchants on Point of Sale Systems, improving their confidence and operational efficiency.
- Facilitated on-site installations to deliver seamless experiences for ISV partners.
- Provided technical support and troubleshooting during installations, demonstrating strong problem-solving abilities.
- Established trust with newly assigned merchants through effective customer support and onboarding.
Equipment Specialist
Clearant
08.2018 - 11.2019
- Created API keys for cloud-based payment systems, demonstrating technical proficiency and attention to detail in secure integrations.
- Conducted quality assurance on credit card terminal orders, ensuring accuracy and compliance for seamless transaction processing.
- Assisted customers by troubleshooting technical issues over the phone, contributing to high customer satisfaction rates.
Sensi Tech Support Tier 2 Agent
Emerson Electric
03.2014 - 04.2018
- Delivered exceptional customer service through effective communication via email and phone, resolving client issues to enhance satisfaction.
- Trained and supported Tier 1 agents, promoting collaboration and improving overall service quality.
- Enhanced customer self-service resources by updating and expanding the Knowledge Base.
Education
High School Diploma -
Hazelwood West Senior High
Hazelwood, MOSkills
- Operating Systems (Windows, Linux)
- Microsoft Office products (Word, PowerPoint, Excel, Outlook)
- Microsoft SQL Server
- Microsoft Remote Access
- Salesforce CRM
- Active Directory Domain Systems
Timeline
Transportation Dispatcher
Kroger
04.2025 - 07.2026
Garage Door Technician
Don's Garage Door Service
10.2024 - 03.2025
Utility Locator
USIC
06.2023 - 08.2024
Cable Technician
Spectrum Communications
03.2023 - 06.2023
Activation's Representative
Clearant
11.2019 - 03.2023
Equipment Specialist
Clearant
08.2018 - 11.2019
Sensi Tech Support Tier 2 Agent
Emerson Electric
03.2014 - 04.2018
High School Diploma -
Hazelwood West Senior High