Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
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Shenavia Payton

Atlanta,GA

Summary

Accomplished Configuration Management Specialist with a proven track record at Market Source Information Technology, enhancing operational efficiency by over 30% through expert implementation of configuration management processes and tools like ServiceNow. Skilled in collaboration and leadership, adept at driving cross-functional team success in high-stakes environments. Demonstrates mastery in network security and project management, ensuring robust data integrity and compliance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Configuration Management Specialist

Market Source Information Technology
Alpharetta, GA
01.2023 - 04.2024
  • Managed the configuration data repository for a large telecommunications client, ensuring the accuracy and consistency of configuration items across multiple projects
  • Implemented and maintained configuration management processes, reducing errors and improving the efficiency of data retrieval and reporting
  • Worked closely with project managers, engineers, and IT teams to ensure that configuration data was properly documented and updated throughout the project lifecycle
  • Coordinate with both internal and external entities to improve established processes and procedures; ensuring efficient execution of all analysis, tracking, mitigation and reporting requirements
  • Assisted in the development of configuration management policies and procedures, leading to improved compliance with industry standards and client requirements
  • Played a key role in the successful completion of several large-scale infrastructure projects by providing accurate and timely configuration data
  • Ability to adapt and prioritize work independently in a dynamic environment
  • Strong interpersonal and presentation skills
  • Supporting high priority tickets
  • ITSM tools such as ServiceNow or equivalent
  • Complete other duties as assigned by management

Network Security Analyst

Accenture Network Security
Atlanta, GA
04.2020 - 01.2023
  • As a Network Security Analyst, I was responsible for safeguarding our clients' network infrastructure, ensuring the integrity, confidentiality, and availability of their data
  • Lead the configuration management process for multiple client projects, ensuring that all Configuration Items (CIs) are accurately recorded, maintained, and tracked one of client United Airlines Aerospace
  • Collaborated with cross-functional teams to develop and implement configuration management plans, resulting in improved data integrity and streamlined processes
  • Utilize industry-standard tools (e.g., ServiceNow, BMC Remedy) to manage and track CIs, ensuring compliance with internal and external audit requirements
  • Conduct regular audits and reviews of configuration data to identify discrepancies and implement corrective actions, improving overall data quality
  • Security Audits: Conduct regular security audits and assessments
  • Prepare documentation and reports for internal and external audits
  • Information Management operations, and with Information Technology Service Management (ITSM) best practices
  • Firewall and IDS/IPS Management: Configure and maintain firewalls, Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to ensure robust network protection
  • Successful lead generation efforts at in person cyber security related events & forums
  • Network Security Management: Implement and manage security measures to protect network systems
  • Monitor network traffic for suspicious activities and respond to potential threats
  • Vulnerability Assessment: Perform regular vulnerability assessments and penetration testing
  • Identify and mitigate security weaknesses within the network

Information Assurance Specialist

Comcast Information Technology
Norcross, GA
01.2018 - 01.2020
  • Completed system-level risk assessments of all existing documentation to identify gaps in Information Assurance objectives and security compliance and updates to ensure compliance is maintained as necessary
  • Identified mandated DISA Security Technical Implementation Guides (STIGs) and NSA System Network and Attack Center (SNAC) Configuration Guides
  • Conducted security verification and validation testing
  • Reports all results and makes recommendations
  • Provided input, updates, and reviews to Emass Assist with the continuous monitoring of RMF packages within eMASS (POA&Ms, Test Results, Risk Assessments, etc.) Record and/or prepare artifacts associated with the audit to ensure a repository for all system RMF documentation is kept current
  • Supported code scan using automated testing tools (IE
  • Fortify, SonarQube, ACAS, Nessus, App Scan)
  • Identifies and documents the gap analysis between the security controls and the STIGs/SNAC for all system-level components
  • Perform Nessus vulnerability scans, Nessus agent scans
  • Provide Certification and Accreditation (C&A) support in the development of security and contingency plans by conducting risk and vulnerability assessments
  • Provided support for updating and maintaining current system information or for equivalent replacement systems
  • Jira, Confluence, and Checkmarx scans, Stig viewer Responsible for aiding in own self-development by being available and receptive to any training made available by the company
  • Provided solutions based on ACAS scan

Network Admin

Verizon
Alpharetta, GA
01.2014 - 01.2018
  • Supported the configuration management process for Verizon's network infrastructure, managing the lifecycle of CIs from creation to decommission
  • Team up with Mercedes Benz in database Configuration Management with aerospace in the network
  • Collaborated with network engineers and IT teams to ensure that all configuration changes were properly documented and reflected in the configuration management database (CMDB)
  • Knowledge of asset scanning
  • Network specific DISA Security Technical Implementation Guides and checklists
  • Experience working with SLAs
  • -Strong time management and communication skills
  • Desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video
  • Automated Call Distribution systems
  • Suggest and implement service automations to improve operational efficiency
  • Drive global standardization and adoption efforts across the organization Coordinate directly with cross functional teams and management to resolve all compliance issues
  • Support and/or lead special projects as required
  • Experience with Risk Management Framework (RMF) and vulnerability management
  • Ensure accountability with Managed Services team members
  • Performed regular audits of configuration data to identify discrepancies and ensure data accuracy, leading to a significant reduction in data-related incidents
  • Developed and maintained configuration management documentation, including CMDB structure, naming conventions, and data entry standards
  • Development, configuration and maintenance of system integrations, reports, workflows, policies in SailPoint IIQ and SailPoint IDN
  • Contributed to the improvement of configuration management processes, resulting in enhanced operational efficiency and data integrity

Education

Bachelor of Science - Business Management

ALABAMA STATE UNIVERSITY

Skills

  • Operating Systems (Windows, Linux)
  • Program Leadership (C-Suite, ERF)
  • AWS (Amazon Web Services)
  • IT Software Solutions
  • Data scientists
  • SAP/S4Hana Knowledge
  • Network Security
  • Google Cloud Platform (GCP)
  • Project Management Abilities
  • Salesforce CRM Utilization
  • Risk Assessment
  • Configuration Management
  • Vulnerability Management
  • Configuration Management Tools: ServiceNow
  • BMC Remedy
  • CA CMDB
  • Networking: TCP/IP
  • DNS
  • DHCP
  • VLANs
  • VPNs
  • Windows Server
  • Linux/Unix
  • Scripting Languages: PowerShell
  • Bash
  • Database Management: SQL
  • MySQL
  • PostgreSQL
  • Project Management: Agile
  • Scrum
  • Waterfall methodologies

Certification

  • Security+-CompTIA
  • Entry Level of Cybersecurity
  • Google, Manage Security Risk Cybersecurity
  • Google, Data Analytics
  • Network Security (ISC2)
  • Security Operation (ISC2)
  • Successful Account Management & Growth
  • Sales Leadership Skills
  • Market Penetration for New Technology Skills
  • Lead Generation via Digital, Social, & In Person Events
  • Identified as Verizon Wireless Top 5% Talent in Telecommunication Sales

References

Available upon request.

Affiliations

  • I receive top top 5% in making sure the system downtown was lowered at 20% in 6 moths

Timeline

Configuration Management Specialist

Market Source Information Technology
01.2023 - 04.2024

Network Security Analyst

Accenture Network Security
04.2020 - 01.2023

Information Assurance Specialist

Comcast Information Technology
01.2018 - 01.2020

Network Admin

Verizon
01.2014 - 01.2018

Bachelor of Science - Business Management

ALABAMA STATE UNIVERSITY
Shenavia Payton