Accomplished Configuration Management Specialist with a proven track record at Market Source Information Technology, enhancing operational efficiency by over 30% through expert implementation of configuration management processes and tools like ServiceNow. Skilled in collaboration and leadership, adept at driving cross-functional team success in high-stakes environments. Demonstrates mastery in network security and project management, ensuring robust data integrity and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Configuration Management Specialist
Market Source Information Technology
Alpharetta, GA
01.2023 - 04.2024
Managed the configuration data repository for a large telecommunications client, ensuring the accuracy and consistency of configuration items across multiple projects
Implemented and maintained configuration management processes, reducing errors and improving the efficiency of data retrieval and reporting
Worked closely with project managers, engineers, and IT teams to ensure that configuration data was properly documented and updated throughout the project lifecycle
Coordinate with both internal and external entities to improve established processes and procedures; ensuring efficient execution of all analysis, tracking, mitigation and reporting requirements
Assisted in the development of configuration management policies and procedures, leading to improved compliance with industry standards and client requirements
Played a key role in the successful completion of several large-scale infrastructure projects by providing accurate and timely configuration data
Ability to adapt and prioritize work independently in a dynamic environment
Strong interpersonal and presentation skills
Supporting high priority tickets
ITSM tools such as ServiceNow or equivalent
Complete other duties as assigned by management
Network Security Analyst
Accenture Network Security
Atlanta, GA
04.2020 - 01.2023
As a Network Security Analyst, I was responsible for safeguarding our clients' network infrastructure, ensuring the integrity, confidentiality, and availability of their data
Lead the configuration management process for multiple client projects, ensuring that all Configuration Items (CIs) are accurately recorded, maintained, and tracked one of client United Airlines Aerospace
Collaborated with cross-functional teams to develop and implement configuration management plans, resulting in improved data integrity and streamlined processes
Utilize industry-standard tools (e.g., ServiceNow, BMC Remedy) to manage and track CIs, ensuring compliance with internal and external audit requirements
Conduct regular audits and reviews of configuration data to identify discrepancies and implement corrective actions, improving overall data quality
Security Audits: Conduct regular security audits and assessments
Prepare documentation and reports for internal and external audits
Information Management operations, and with Information Technology Service Management (ITSM) best practices
Firewall and IDS/IPS Management: Configure and maintain firewalls, Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to ensure robust network protection
Successful lead generation efforts at in person cyber security related events & forums
Network Security Management: Implement and manage security measures to protect network systems
Monitor network traffic for suspicious activities and respond to potential threats
Vulnerability Assessment: Perform regular vulnerability assessments and penetration testing
Identify and mitigate security weaknesses within the network
Information Assurance Specialist
Comcast Information Technology
Norcross, GA
01.2018 - 01.2020
Completed system-level risk assessments of all existing documentation to identify gaps in Information Assurance objectives and security compliance and updates to ensure compliance is maintained as necessary
Identified mandated DISA Security Technical Implementation Guides (STIGs) and NSA System Network and Attack Center (SNAC) Configuration Guides
Conducted security verification and validation testing
Reports all results and makes recommendations
Provided input, updates, and reviews to Emass Assist with the continuous monitoring of RMF packages within eMASS (POA&Ms, Test Results, Risk Assessments, etc.) Record and/or prepare artifacts associated with the audit to ensure a repository for all system RMF documentation is kept current
Supported code scan using automated testing tools (IE
Fortify, SonarQube, ACAS, Nessus, App Scan)
Identifies and documents the gap analysis between the security controls and the STIGs/SNAC for all system-level components
Provide Certification and Accreditation (C&A) support in the development of security and contingency plans by conducting risk and vulnerability assessments
Provided support for updating and maintaining current system information or for equivalent replacement systems
Jira, Confluence, and Checkmarx scans, Stig viewer Responsible for aiding in own self-development by being available and receptive to any training made available by the company
Provided solutions based on ACAS scan
Network Admin
Verizon
Alpharetta, GA
01.2014 - 01.2018
Supported the configuration management process for Verizon's network infrastructure, managing the lifecycle of CIs from creation to decommission
Team up with Mercedes Benz in database Configuration Management with aerospace in the network
Collaborated with network engineers and IT teams to ensure that all configuration changes were properly documented and reflected in the configuration management database (CMDB)
Knowledge of asset scanning
Network specific DISA Security Technical Implementation Guides and checklists
Experience working with SLAs
-Strong time management and communication skills
Desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video
Automated Call Distribution systems
Suggest and implement service automations to improve operational efficiency
Drive global standardization and adoption efforts across the organization Coordinate directly with cross functional teams and management to resolve all compliance issues
Support and/or lead special projects as required
Experience with Risk Management Framework (RMF) and vulnerability management
Ensure accountability with Managed Services team members
Performed regular audits of configuration data to identify discrepancies and ensure data accuracy, leading to a significant reduction in data-related incidents
Developed and maintained configuration management documentation, including CMDB structure, naming conventions, and data entry standards
Development, configuration and maintenance of system integrations, reports, workflows, policies in SailPoint IIQ and SailPoint IDN
Contributed to the improvement of configuration management processes, resulting in enhanced operational efficiency and data integrity
Education
Bachelor of Science - Business Management
ALABAMA STATE UNIVERSITY
Skills
Operating Systems (Windows, Linux)
Program Leadership (C-Suite, ERF)
AWS (Amazon Web Services)
IT Software Solutions
Data scientists
SAP/S4Hana Knowledge
Network Security
Google Cloud Platform (GCP)
Project Management Abilities
Salesforce CRM Utilization
Risk Assessment
Configuration Management
Vulnerability Management
Configuration Management Tools: ServiceNow
BMC Remedy
CA CMDB
Networking: TCP/IP
DNS
DHCP
VLANs
VPNs
Windows Server
Linux/Unix
Scripting Languages: PowerShell
Bash
Database Management: SQL
MySQL
PostgreSQL
Project Management: Agile
Scrum
Waterfall methodologies
Certification
Security+-CompTIA
Entry Level of Cybersecurity
Google, Manage Security Risk Cybersecurity
Google, Data Analytics
Network Security (ISC2)
Security Operation (ISC2)
Successful Account Management & Growth
Sales Leadership Skills
Market Penetration for New Technology Skills
Lead Generation via Digital, Social, & In Person Events
Identified as Verizon Wireless Top 5% Talent in Telecommunication Sales
References
Available upon request.
Affiliations
I receive top top 5% in making sure the system downtown was lowered at 20% in 6 moths
Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)
Senior Accounts Officer at Ministry of Information, Communication and Information TechnologySenior Accounts Officer at Ministry of Information, Communication and Information Technology