Moqadas Shinwari
Austin,USA
Summary
IT and Network Support Specialist with over 7 years of experience in network troubleshooting, hardware installation, and IT support. Skilled in configuring and maintaining network systems, providing technical support, and ensuring optimal system performance. Seeking an opportunity to leverage my technical expertise in a well-reputed organization to contribute to its growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Support Specialist
TechSolutions Inc.
03.2022 - 10.2024
- Diagnosed and resolved network issues, ensuring minimal downtime and optimal performance for clients
- Configured and maintained LAN/WAN networks, including routers, switches, and firewalls
- Monitored network performance using tools like Wireshark and SolarWinds to identify and resolve bottlenecks
- Provided Tier 2 and Tier 3 support for network-related issues, escalating complex problems to senior engineers when necessary
- Conducted regular network security audits and implemented measures to protect against vulnerabilities
- Collaborated with cross-functional teams to deploy new network infrastructure and ensure seamless integration
IT Support Engineer
NetWorks Corp.
06.2020 - 02.2022
- Provided technical support for over 200 employees, resolving hardware, software, and network issues
- Installed and configured Windows and Linux operating systems on desktops and servers
- Managed Active Directory, including user account creation, permissions, and group policies
- Conducted regular backups and disaster recovery operations to ensure data integrity
- Assisted in the migration of on-premise systems to cloud-based solutions using AWS and Azure
- Trained end-users on new software and hardware, improving overall productivity and reducing support tickets
IT Network Technician
Medtronic
01.2019 - 05.2020
- Supported the design, implementation, and maintenance of the company's global network infrastructure
- Configured and managed Cisco routers, switches, and firewalls to ensure secure and reliable connectivity across multiple sites
- Monitored network performance and resolved issues related to latency, packet loss, and downtime
- Collaborated with the cybersecurity team to implement network security protocols and prevent unauthorized access
- Provided on-site and remote support for network-related issues, ensuring minimal disruption to business operations
- Assisted in the deployment of VoIP systems and ensured high-quality voice and video communication for internal teams
- Documented network configurations, changes, and troubleshooting procedures for future reference
Network Technician
GlobalNet Services
01.2015 - 12.2018
- Installed and maintained network infrastructure, including cabling, routers, switches, and wireless access points
- Performed network diagnostics and troubleshooting to resolve connectivity issues for clients
- Configured and managed VoIP systems, ensuring high-quality voice and video communication
- Monitored network performance and implemented upgrades to improve speed and reliability
- Provided on-site support for remote offices, installing nodes and ensuring seamless network integration
- Collaborated with vendors to procure and deploy new network hardware and software
Education
Associate of Science - Computer Science
01.2019
Skills
- Network Troubleshooting
- Hardware Installation & Configuration
- LAN/WAN Management
- Active Directory
- VoIP Systems
- Network Security
- TCP/IP Protocols
- VMware
- Cloud Computing (AWS, Azure)
- Help Desk Support
- Operating Systems (Windows, Linux)
Certification
- Cisco Certified Network Associate (CCNA), 10/01/24, 10/31/27, CSC014181182
- CompTIA A+, 06/01/24, 06/30/27, COMP001022558371
Additional Information
Fluent in English, Pashto, and Dari., Strong problem-solving and communication skills., Proven ability to work under pressure and meet tight deadlines.
Timeline
Network Support Specialist
TechSolutions Inc.
03.2022 - 10.2024
IT Support Engineer
NetWorks Corp.
06.2020 - 02.2022
IT Network Technician
Medtronic
01.2019 - 05.2020
Network Technician
GlobalNet Services
01.2015 - 12.2018
Associate of Science - Computer Science
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