Samuel Williamson
Summary
Network Support Specialist successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. I have multiple certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, and CompTIA Cloud Essentials.
Overview
6
6
years of professional experience
Work History
Network Support Specialist
Entech
Dothan, AL
12.2022 - Current
- Managed software and hardware issues for end-users.
- Experienced in supporting Ubiquiti/Cisco routers, firewalls, switches, wireless access points and network servers.
- Provided faculty and staff with security software and network configuration support.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Customer Service Technician
Rotech
Marianna, USA
03.2021 - 08.2021
- Successfully completed 500 customer service calls with a 98% satisfaction rating
- Warmly welcomed 20-30 guests per shift, coordinated check-in, collected insurance, and directed them to their destination
- Achieved a first-call resolution rate of 85% and reduced customer wait time by 35%
- Received positive feedback from customers on 95% of calls
- Managed 3 phone lines and facilitated over 40+ calls/day with clients, insurance companies, and staff.
Order Selector
Sysco Gulf Coast
Geneva, USA
01.2017 - 03.2021
- Transported, organized, labeled, and processed over 5,000 items of inventory daily accommodating constantly changingshipment and delivery times
- Achieved a 96% accuracy rating for orders
- Maintained a 98% satisfaction rating from clients
- Demonstrated leadership and attention to detail, resulting in being named employee of the month over 10 times in 3 years
- Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
Education
Associate of Science - Networking Systems Technology: Network Security
Chipola College
Marianna, FL05.2023
College Credit Certificate - Network Security
Chipola College
Marianna, FL05.2022
College Credit Certificate - Network Server Administration
Chipola College
Marianna, FL05.2022
Skills
- Network Security Measures
- Software Troubleshooting
- Network Troubleshooting
- Bug Fixes
- Active Listening
- Reading Comprehension
- Network Hardware and Software Maintenance
- Network Configuration and Support
- Windows Server Administration
- Microsoft Office
- Customer Satisfaction
- Network Infrastructure Connectivity
Timeline
Network Support Specialist
Entech
12.2022 - Current
Customer Service Technician
Rotech
03.2021 - 08.2021
Order Selector
Sysco Gulf Coast
01.2017 - 03.2021
Associate of Science - Networking Systems Technology: Network Security
Chipola College
College Credit Certificate - Network Security
Chipola College
College Credit Certificate - Network Server Administration
Chipola College
Similar Profiles
DIPKUMAR PATELDIPKUMAR PATEL
Electrical Engineer at EnTechElectrical Engineer at EnTech
Daniel KrausDaniel Kraus
Welder at EntechWelder at Entech
Ganesh KondruGanesh Kondru
Java Developer at EntechJava Developer at Entech
Moqadas ShinwariMoqadas Shinwari
Network Support Specialist at TechSolutions Inc.Network Support Specialist at TechSolutions Inc.
CHRISTIAN KIYOKOCHRISTIAN KIYOKO
Network Support Specialist at Spectrum VoIPNetwork Support Specialist at Spectrum VoIP