Summary
Overview
Work History
Education
Skills
Timeline

Stephen Smith

Conway,South Carolina

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

18
18
years of professional experience

Work History

Network Operator, Maintainer and Superviser

US Army
08.1994 - 03.2012
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Follow up on network downtimes with field technicians.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained optimal equipment operations, system performance and data availability with proactive maintenance and upgrading of hardware, cabling and software.
  • Helped users resolve technical problems with basic troubleshooting, access investigations and equipment configuration.
  • Reviewed, investigated and resolved escalated network issues.

Education

Certificate Training - IT, Cybersecurity

Horry Georgetown Tech, Conway, SC
05.2023

Skills

  • Data Communications
  • LAN and WAN Control
  • Preventative Maintenance
  • New Technology Integration
  • Networking Systems Integration
  • Network Security Measures
  • Network Operations Center (NOC)
  • Firewall Management
  • Network Hardware and Software Maintenance
  • Install Hardware
  • VoIP Systems
  • Router Installation and Optimization
  • VPN Configurations
  • Local Area Network (LAN) Software
  • Local Area Network (LAN)
  • IP Addressing and Subnetting
  • Network Firewall Management
  • Wide Area Network (WAN)
  • Troubleshooting Abilities

Timeline

Network Operator, Maintainer and Superviser - US Army
08.1994 - 03.2012
Horry Georgetown Tech - Certificate Training, IT, Cybersecurity

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Stephen Smith