Summary
Overview
Work History
Education
Skills
Timeline
Generic
Casey Regan

Casey Regan

Kingston

Summary

Dynamic IT and Network Support Specialist with a focus on network troubleshooting, and effective communication. Skilled in developing technical documentation and training, contributing to improved user self-service capabilities and proactive problem resolution.

Overview

19
19
years of professional experience

Work History

Network Support Specialist

AMD Global Telemedicine
Chelmsford
04.2015 - 02.2025
Delivered comprehensive IT support for internal employees and external clients, troubleshooting hardware, software, and network issues related to telemedicine platform.
  • Managed local area networks (LANs), overseeing user account administration, access control, and security protocols to maintain data integrity.
  • Configured and maintained network infrastructure, including routers, switches, and firewalls for secure performance.
  • Monitored network availability and performance, proactively resolving issues to minimize service disruptions.
  • Administered user hardware and software applications to ensure optimal functionality and minimal downtime.
  • Developed technical training and documentation for employees and clients to enhance self-service capabilities.
  • Implemented security measures for company data protection, managing backups and antivirus protocols.
  • Designed and executed test plans for telemedicine software, performing functional, regression, and user acceptance testing across devices.

Warehouse Technician

Fitzgerald Tile
Woburn
06.2006 - 08.2010
  • Collaborated with team members to streamline workflow and enhance efficiency.
  • Organized inventory storage to maximize space and improve accessibility.
  • Utilized inventory management software to track stock levels and orders.
  • Conducted regular equipment checks to ensure proper functioning and safety compliance.
  • Tracked shipping information using automated software programs such as Warehouse Management Systems or Enterprise Resource Planning.
  • Performed regular maintenance checks on equipment such as forklifts and pallet jacks to ensure they are operating correctly at all times.
  • Designed warehouse solutions to meet tight deadlines.
  • Coordinated with vendors regarding backorders, returns, damages or discrepancies in order fulfillment process.
  • Collaborated with management team on new initiatives related to warehouse operations such as 5S implementation plans or LEAN Manufacturing principles adoption efforts .

Education

BBA - Information Technology

Flagler College
Saint Augustine, FL
05-2014

High School Diploma -

Newburyport High School
Newburyport, MA
06-2006

Skills

  • Network troubleshooting
  • LAN and WAN management
  • Network monitoring
  • Firewall management
  • Network performance monitoring
  • Telemedicine software testing
  • Customer relationship management
  • Problem solving
  • Workflow optimization
  • Effective communication
  • Technical documentation creation
  • Wireless networking
  • Software installation
  • Switches and routers
  • Network security
  • Attention to detail
  • Troubleshooting skills
  • Diagnostic testing
  • Data management
  • Self motivation
  • Support services
  • IT service delivery
  • Network diagnostics
  • Remote support

Timeline

Network Support Specialist

AMD Global Telemedicine
04.2015 - 02.2025

Warehouse Technician

Fitzgerald Tile
06.2006 - 08.2010

BBA - Information Technology

Flagler College

High School Diploma -

Newburyport High School

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