JOSHUA MCGREGOR
Summary
Aspiring IT support professional with hands-on experience and a passion for problem solving and effective communication. Gained practical knowledge in managing technical support requests and troubleshooting issues through coursework and projects. Skilled in basic computer operations across various operating systems and familiar with common software applications. Demonstrated strong communication abilities, ensuring clear and effective customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CANES Technical Support Specialist
United States Navy
01.2021 - 12.2022
- Specialized in optimizing IT infrastructure by meticulously addressing and resolving connectivity issues, troubleshooting network and hardware problems, and providing support for various operating systems and applications.
- Contributed to the seamless operation of the Consolidated Afloat Networks and Enterprise Services (CANES) infrastructure, ensuring uninterrupted and efficient network functionality for over 5000 users.
Maintenance Technician
United States Navy
09.2019 - 02.2021
- Preserved the optimal material condition of an expansive 99,750 square feet encompassing both the hangar deck and flight deck
- Orchestrated comprehensive inspections of more than 200 divisional spaces, adeptly rectifying over 500 deficiencies, thereby elevating the material condition of the USS Nimitz to peak operational standards.
Aviation Boatswain Handler Third Class Petty Officer
United States Navy
01.2019 - 01.2024
- As a plane handler, I was instrumental in the safe movement and operation of over 800 aircraft and over 500 elevator evolutions in support of CART II, TESTA/FEP SUSTEX and Operation Inherent Resolve.
Sales Associate
Costco
10.2018 - 02.2019
- Successfully contributed to the achievement of sales targets by providing exceptional customer service and effectively promoting Costco's diverse product range
- Collaborated with team members to maintain a clean and organized sales floor, ensuring a positive shopping experience for customers.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Millcreek, ID07.2027
High School Diploma - undefined
Chaparral High School
Temecula, CA06.2018
Skills
- Operating systems (Windows, Linux)
- File management
- Microsoft Office 365
- Google Suite
- IT Operations
- End-user support
- Hardware installations
- Excellent interpersonal skills
- Equipment Operation
- Equipment Maintenance
- Workplace Safety
Websites
Certification
- Google IT Support
Leadership Experience
- United States Navy, Bremerton, WA, Mentor, 11/01/22, 05/01/23, Provided impactful mentorship to 15 sailors, fostering their professional development and guiding them to achieve stellar performance evaluations and successful advancements in their careers. Instrumental in cultivating a culture of excellence and ensuring the sustained growth and success of team members within the organization.
- USS Nimitz CVN 68) WESTPAC Deployment, San Diego, CA, Supervisor, 04/01/20, 02/01/22, Guided 10 sailors through the South China Sea amid being responsible for the operation and maintenance of fire suppression systems and various life saving equipment.
Hobbies and Interests
- Software Engineering
- Networking Engineering
- Artificial Intelligence and Machine Learning
- Cybersecurity
Timeline
CANES Technical Support Specialist
United States Navy
01.2021 - 12.2022
Maintenance Technician
United States Navy
09.2019 - 02.2021
Aviation Boatswain Handler Third Class Petty Officer
United States Navy
01.2019 - 01.2024
Sales Associate
Costco
10.2018 - 02.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma - undefined
Chaparral High School