Adam Price

Oversee the servicer verbal communication process and partnered with Crown Asset Management speech analytics vendors.

Communicate with servicers related to call remediation, call exception reporting, track responses and trends.

Maintain servicer licensing and insurance documentation.

Conduct, log, and maintain high quality internal audit reports and summaries.

Recommend solutions to the Director of Audit and Compliance to enhance internal and servicer compliance controls.

• Qualify patients for payment assistance with the hospital
• Review income and supporting documents received to see if they fall within the parameters to qualify
• Answer inbound calls for patients who want to make bill payments and process payments
• Take inbound calls pertaining to complaints stemming from the patients' doctors' visits and/or hospital stays and try to resolve them in a satisfactory manner according to company policy and the patients' understanding.

• Analyzed results for employees in the retention department
• Data input, audited calls when needed
• Managed 40-50 employees, including NSF/ACH team, Rehabilitation Document team, Auditing Team
• Responsible for quarterly results and accomplished this by reviewing accounts to ensure employees were following company procedures and compliance
• Audited collector calls for procedural compliance
• Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects
• Supervised and guided personnel to eliminate downtime and boost productivity.