Hi, I’m
Adam Roark
Strategy Consultant
Indiananapolis,Indiana
Summary
Dedicated and results-driven Business Architect with a strong background in Salesforce consulting and cloud solutions. A passionate individual about serving the community around me, and showing kindness and respect to everyone. Leader in Cloud-Based Technologies, Data Transformation, Intelligent Solutions, Business Transformation and Analytics Design. Proven ability to design and implement innovative solutions that drive business growth and streamline operations. Possesses multiple Salesforce and Industry certifications, demonstrating deep knowledge and expertise in the platform. Excels in analyzing business processes, identifying opportunities for improvement, and delivering tailored solutions that meet client needs and exceed expectations.
Overview
7
years of professional experience
8
Certificate
Work History
Atrium
Lead Strategy and Analytics Consultant
03.2019 - Current
Job overview
- Evaluated emerging trends in technology and industry best practices to inform future decisions on IT investments and enterprise-wide strategies.
- Led efforts to align departmental goals with overall corporate objectives through the creation of a comprehensive business capability map.
- Championed data-driven decision making within the organization by designing intuitive dashboards that provided actionable insights for executive leadership.
- Optimized client''s CRM processes by identifying pain points and recommending strategic changes.
- Enterprise-wide strategic approach to defining business transformation, technical architecture, data architecture, and analytics roadmaps
- Developed wireframes, mock-ups, and prototypes to effectively communicate design ideas to stakeholders and developers.
Appirio, A Wipro Company
Lead Business Analyst
06.2017 - 03.2019
Job overview
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
Education
University Overview
- Salesforce Service Cloud
- TCRM Certification
- Salesforce Experience Cloud
- Salesforce Admin
- GDPR
- PSA/FinancialForce
- Salesforce Business Analyst
- Salesforce AI Associate
Ball State UniversityMuncie, IN
Bachelor of Science from Computer Information Systems
05.2017
Ball State UniversityMuncie, IN
Bachelor of Science from Business Administration
05.2017
Skills
- Software development life cycle
- Business process modeling
- Requirements Analysis
- Solution Design
- Stakeholder Management
- Business Transformation
- Client Relationship Management
- Problem-Solving
- Growth strategy
- Digital Transformation
- Product Strategy
- KPI Tracking
Certification
- Salesforce Service Cloud
- Tableau CRM Certification
- Salesforce Experience Cloud
- Salesforce Admin
- Salesforce Business Analyst
- Salesforce AI Associate
- GDPR
- PSA/FinancialForce
Timeline
Lead Strategy and Analytics Consultant
Atrium
03.2019 - Current
Lead Business Analyst
Appirio, A Wipro Company
06.2017 - 03.2019
Ball State University
Bachelor of Science from Computer Information Systems
Ball State University
Bachelor of Science from Business Administration
Accomplishments
- 2022 Atrium Gold Botty Winner - Top Performer in Consulting Services for Calendar Year
- Atrinaut Award Winner - Top Performer in Consulting Service for a Quarter
- 2021 & 2022 Golden Type Writer Award Winner - Most Published Writings for Atrium
- 2021 Dreamforce Speaker - Service Analytics
Volunteer Experience
- Cathedral Soup Kitchen, Indianapolis, IN (2006 - Present)
- TechPoint (2019 -2022)
- Habitat for Humanity (2017 - Present)
Core Competencies
Salesforce CRM | Salesforce Architecture | Salesforce Sales Cloud | Salesforce Service Cloud | Salesforce Experience Cloud | Functional Design | Microsoft Suite | Google Suite | Business Intelligence | Tableau CRM Design | Process Flows | Discovery Workshops | SCRUM | Agile Methodology | Waterfall Methodology | Project Delivery | Strategy and Insights | Data Visualizations | Data Integrity | Wireframing | Acceptance Criteria | Roadmapping | JIRA | Solution Presentations | UX/UI | Communication | Client Services | Team Management | People Management | Salesforce Administration | Remote Work | Business Requirement Gathering | Organizational Effectiveness | Mentorship | Problem Solving | Risk Assessment and Mitigation | Leadership | Technology Solutions | Implementation Planning | Learning and Development | Stakeholder Management | Business Architecture
Volunteer Experience
- Cathedral Soup Kitchen, Indianapolis, IN (2006 - Present)
- TechPoint (2019 -2022)
- Habitat for Humanity (2017 - Present)