Adam Rocha
Milwaukee,WI
Summary
Results Driven Manager. Dynamic leader with proven success in enhancing customer satisfaction and team performance at Avli. Skilled in menu development and team management, adept at fostering positive environments and optimizing operations. Achieved significant revenue growth through strategic upselling and inventory control. Passionate about quality control and responsible alcohol service, driving repeat business and maintaining high safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Shift Leader
Avli
05.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean, safe, and inviting atmosphere for patrons through regular inspections and enforcement of hygiene standards.
- Reduced turnover rates by fostering a positive work environment with open communication lines between staff members and management.
- Contributed to overall revenue growth by upselling premium liquors when appropriate without sacrificing customer experience quality or satisfaction scores.
- Assisted fellow bartenders during high-volume periods, demonstrating adaptability and strong support for the collective success of our team.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
Operations Manager
Kept Companies
11.2023 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Service Manager
Texas Roadhouse
06.2022 - 11.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Assistant General Manager
Delaware North Sportservice (Milwaukee Brewers)
05.2021 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Service Manager
Roots Hospitality
04.2016 - 05.2021
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Associate of Arts - Business Management
Gateway Technical College
Kenosha, WI08-2015
Associate of Arts - Business Management
University of Wisconsin, Eau Claire
Rice Lake, WI08-2009
Skills
- Menu development
- Team management
- Drink preparation
- Ordering supplies
- Cash handling
- Customer relations
- Responsible alcohol service
- Quality control
Accomplishments
Generated the highest Gross Profit in the Midwest within my first 6 months with the company.
Certification
Milwaukee bartending License.
Languages
English
Native or Bilingual
Timeline
Bar Shift Leader
Avli
05.2024 - Current
Operations Manager
Kept Companies
11.2023 - 05.2024
Service Manager
Texas Roadhouse
06.2022 - 11.2023
Assistant General Manager
Delaware North Sportservice (Milwaukee Brewers)
05.2021 - 06.2022
Service Manager
Roots Hospitality
04.2016 - 05.2021
Milwaukee bartending License.
Associate of Arts - Business Management
Gateway Technical College
Associate of Arts - Business Management
University of Wisconsin, Eau Claire
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