Adam Roda-Chinchilla
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Tesla
Irvine, CA
09.2022 - Current
- Oversaw the operations of Sales and Service Teams at Costa Mesa, establish, and maintain Virtual Service Center for Orange County/ Hawaii region
- Ensure exceptional Customer Service to clients through effective business processes and operations
- Effective team management including recruitment and development of all direct reports undertaking performance management
- Provide a work environment that promotes safety, customer service, teamwork and collaboration, integrity, productivity, and continuous improvement.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams to develop innovative solutions.
Store Leader
Tesla
Newport Beach, CA
01.2019 - 09.2022
- Managed 4 locations in the Orange County region: Newport Beach, Costa Mesa (Sales and Delivery) Mission Viejo, and Newport Beach
- Coach and developed Tesla Advisor and Operation Advisors
- Host weekly 1-1's and semiannual reviews and provide clear and concise feedback to team
- Practice good business management by developing action plans to establish overall team level objections
- Responsible for achieving quarterly sales goals along with achieving key performance indicators.
Sales Training Coach
Tesla
Orange County, CA
04.2018 - 01.2019
- Implemented training strategies between multiple regions, Orange County, San Diego and Hawaii
- Maintained strong relationship between stake holders and business partners
- Coached, trained, and developed management team on improvement tactics that resulted in greater employee engagement and higher productivity
- Create and implement structures onboarding experience for all external new hires and internal promotions
- Ensure that stores and team are highly engaged in trainings and validation courses.
Associate Store Manager
Tesla
Newport Beach, CA
04.2017 - 04.2018
- Train and develop new hires and current staff
- Interviewed and hired new talent
- Facilitate weekly meetings for team to discuss initiatives and ensure that goals are set and there is an understanding of regional goals and focuses
- Provided coaching and feedback to the customer experience specialist and owner advisor team
- Worked with Marketing partners to identify areas in which activations and marketing initiatives should be held.
Owner Advisor
Tesla
Brea, CA
08.2016 - 04.2017
- Manage and maintain a healthy client base of future, current and potential clients
- Maintain a clear dialogue between clients, Owner Advisors, Store Manager and Regional Sales Manager on any issues that may arise during a transaction of a purchase of a vehicle
- Help train and guide new Owner Advisor and Product Specialists on the expectations and guidelines that must be followed when leads are created so that it may be turned into an opportunity for a sale
- Facilitate test drives and show all aspects that interest a client
- Provide the highest level of customer service so that a client leaves well informed and ready to join the Tesla family.
Education
Bachelor of Arts, English -
University of California, Riverside
12.2010
Skills
- Strong analytical skills, with strong attention to detail
- Proficient in SMP, WDO, Garage
- Proficient in Tableau report
- Proficient in SMP, WDO, SCA
- Business Development
- Operations Oversight
- Workflow Planning
- Customer Relationship Management
- Project Management
- Staff training/development
Timeline
General Manager
Tesla
09.2022 - Current
Store Leader
Tesla
01.2019 - 09.2022
Sales Training Coach
Tesla
04.2018 - 01.2019
Associate Store Manager
Tesla
04.2017 - 04.2018
Owner Advisor
Tesla
08.2016 - 04.2017
Bachelor of Arts, English -
University of California, Riverside