Adam Ross
Nokomis,FL
Summary
Dynamic Shop Manager & Technician at Harborside Marine with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in quality assurance and employee management, I successfully implemented cost control measures, significantly reducing overheads while fostering a motivated team environment. Committed to delivering exceptional service and operational excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Shop Manager & Technician
Harborside Marine
11.2019 - Current
- Managed daily store operations, ensuring smooth workflow and optimal customer service.
- Trained and mentored staff on product knowledge and sales techniques.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Performed maintenance and repair issues on customers marine equipment , ie electrical diag , rebuilds , manufacturing warranty for Yamaha, mercury marine & Suzuki marine
Warranty Technician
Viage Marine Group
Sarasota, FL
10.2013 - 11.2019
- Diagnosed warranty issues on marine vessels, ensuring compliance with company standards.
- Collaborated with service teams to streamline warranty claim processes and improve response times.
- Conducted thorough inspections of warranty claims, ensuring accuracy and adherence to protocols.
- Developed documentation for warranty repairs, enhancing communication across departments.
- Implemented quality control measures that reduced discrepancies in warranty claims processing.
- Facilitated cross-functional collaboration between sales and service teams to streamline processes and improve communication regarding warranty matters.
- Enhanced internal communication channels by creating a centralized database where all relevant information related to warranties could be easily accessed and updated.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
Owner/Operator
Gemini Marine
Venice, FL
06.2005 - 11.2013
- Managed daily operations of marine services, ensuring high-quality service delivery and customer satisfaction.
- Oversaw staff training on safety protocols and operational procedures to enhance team efficiency.
- Coordinated scheduling of maintenance and repairs for vessels, optimizing turnaround times for clients.
- Developed relationships with suppliers to secure quality materials and equipment at competitive prices.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Venice High
Venice, FLMarine Maintenance And Ship Repair
Marine Mechanics Institute
Orlando, FLSkills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Customer engagement
- Task delegation
- Vendor engagement
- Team leadership
- Decision-making
- Effective leader
- Quality assurance
- Operations oversight
- Sound judgment
Certification
Multiple Yamaha factory training certs
Multiple mercury factory training certs
Abyc
Seastar solution jpo
Timeline
Shop Manager & Technician
Harborside Marine
11.2019 - Current
Warranty Technician
Viage Marine Group
10.2013 - 11.2019
Owner/Operator
Gemini Marine
06.2005 - 11.2013
High School Diploma -
Venice High
Marine Maintenance And Ship Repair
Marine Mechanics Institute