ADAM R. WILSON
Willoughby,OH
Summary
Detail-Oriented Professional experienced in delivering high-quality work. Demonstrated reliability and efficiency through strong organizational and time management skills, enhancing overall customer service experience. Committed to contributing positively to team objectives and fostering client satisfaction.
Overview
9
9
years of professional experience
Work History
Regional Support Services
United Site Services
2025.12 - Current
- Executed daily operations with accuracy and efficiency, ensuring smooth workflow.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Order Support Specialist
United Site Services
2024.12 - 2025.12
- Responded to customer inquiries about order status and product availability, ensuring timely and accurate information delivery.
- Managed customer inquiries and resolved order discrepancies efficiently.
- Coordinated order processing and ensured timely fulfillment of customer requests.
- Maintained accurate records in order management systems and databases.
Costumer Care
United Site Services
2024.05 - 2024.12
- Updated knowledge of the company's products, services, policies, and procedures related to customer care operations.
- Encouraged repeat business by providing excellent customer care at all times.
- Contributed ideas for improving existing processes related to customer care services.
- Monitored the performance of customer care representatives, providing feedback and coaching as needed.
Employment Training Specialist
Wilson VRS
Cleveland, USA
2022.09 - 2024.05
- Conducted research on job opportunities for individuals with disabilities
- Guided individuals through complexities of job applications, resumes, and interview processes, enhancing their chances of securing employment
- Once they have secured a position, provide job coaching services until they become fully acclimated to their role within the company
Dasher
Doordash
Northeast, USA
2020.01 - 2022.09
- Transported food products for local businesses, ensuring timely delivery and courteous service
- Resolved disputes regarding purchase orders, facilitating smooth transactions
- Delivered food orders promptly to customers in designated areas.
- Navigated efficiently using GPS and mobile application tools.
- Communicated clearly with customers regarding delivery status and instructions.
Program Administrator (Summer Volunteer)
Mary Queen of Peace Church
Brooklyn, USA
2020.06 - 2020.08
- Guided students in summer youth work experience program to enhance professional skills
- Mentored students on instruction, direction, work behaviors, and work ethics to foster a positive work environment
- Managed program schedules and coordinated events for community engagement initiatives.
- Developed training materials for volunteers and staff to enhance program effectiveness.
- Facilitated communication between church leadership and community members during events.
Grocery Clerk/Curbside Attendant
Giant Eagle
Willoughby, USA
2017.08 - 2020.01
- Coordinated with grocery clerks across departments to effectively organize and stock hundreds of products, enhancing overall store presentation
- Addressed customer complaints and provided tailored solutions, improving customer satisfaction and loyalty
- Executed complex procedures for curbside orders, ensuring timely delivery of high-quality products to customers
Internship
State Farm Insurance
Painesville, USA
2019.06 - 2019.08
- Handled customer payment transactions
- Communicated account status updates to clients
- Coordinated outdoor catering events for customers
Education
Bachelor of Business Administration - Minors in Marketing and Management
Cleveland State University
Cleveland, OhioTimeline
Regional Support Services
United Site Services
2025.12 - Current
Order Support Specialist
United Site Services
2024.12 - 2025.12
Costumer Care
United Site Services
2024.05 - 2024.12
Employment Training Specialist
Wilson VRS
2022.09 - 2024.05
Program Administrator (Summer Volunteer)
Mary Queen of Peace Church
2020.06 - 2020.08
Dasher
Doordash
2020.01 - 2022.09
Internship
State Farm Insurance
2019.06 - 2019.08
Grocery Clerk/Curbside Attendant
Giant Eagle
2017.08 - 2020.01
Bachelor of Business Administration - Minors in Marketing and Management
Cleveland State University