Years of professional experience
Rodney Harrison
Healthcare IT
Oak Forest,IL
Overview
23
23
Work History
Regional Site Coordinator, I.T. Support Services
Advocate Health Care
Chicago, IL
11.2012 - Current
- Advocate Good Samaritan Hospital / Advocate Medical Group West
- Responsibilities include initiating and managing IT site technology service offerings and team member activities within assigned two regional sites.
- Manages clients’ expectations and establishes positive working relationships and responds to complex, escalated inquiries and oversees the work of both regions to ensure that efforts are conducted effectively. Serves as the site’s primary escalation point for technology safety issues, projects, change management, and IT support concerns.
- Ensures that core applications and local site training are available, and staff maintains competency. Preserves a culture of sustained learning that requires staff to continuously discover and learn new technological advancements. Leads new associate on-boarding that includes relevant core processes, site education and training to ensure expedited productivity.
- Prioritizes and assigns tasks to ensure that the site-based team’s resources are used effectively, and work schedules are managed to ensure targets are met.
- Serve in a leadership function and develop strategic relationships with site executives at assigned sites.
HIT Business Analyst Sr.
Advocate Christ Medical Center
01.2022 - 01.2024
- I participated in projects of medium/large scope with minimal direction. Completed all assigned tasks within projects. Expand knowledge to take on large projects with minimal supervision. Applied proven communication, analytical and problem-solving skills to assist in solving end-user problems successfully.
- Assisted with the monitoring of systems and assist with troubleshooting of hardware problems. Present updates to departments and stakeholders.
- Able to identify any potential risks or concerns that may impact the project. Informed project management and leadership of the issues and potential solutions. Participated in developing risk reduction recommendations and solutions for issues.
- Participated in change control activities for any environmental, operational, configuration changes as prescribed by Advocate defined change control processes.
- Provided end-user support including training, application operations, accessing network resources and Advocate security best practices.
- Managed application throughout the application lifecycle from initial implementation thru periodic updates, upgrades, and retirement.
- Created and maintained application documentation including operating procedures, application design, database structure, and customizations.
- Provided appropriate education to the team as new systems, features, standards or best practices are implemented
- 2024 - Annual Review - Significantly Exceeded Expectations
- 2022-2023 - Annual Reviews - Exceeded Expectations
HIT Business Systems Analyst II
Advocate Christ Medical Center
01.2018 - 01.2022
- Participated in projects of small/medium scope with minimal direction. Completed all assigned tasks within projects. Expand knowledge to take on large projects with minimal supervision.
- Applied proven communication, analytical and problem-solving skills to assist in solving end-user problems successfully.
- Assisted with the monitoring of systems and assist with troubleshooting of hardware problems including presenting updates to departments and stakeholders.
- Proven ability to identify any potential risks or concerns that may impact the project. Informed project management and leadership of the issues and potential solutions. Participated in developing risk reduction recommendations and solutions for issues.
- Participated in change control activities for any environmental, operational, configuration changes as prescribed by Advocate defined change control processes.
- Provided end-user support including training, application operations, accessing network resources and Advocate security best practices.
- 2019-2021 Annual Reviews - Significantly Exceeded Expectations
Application Support Analyst I, Field Services
Advocate Christ Medical Center
Oak Lawn, IL
01.2013 - 01.2018
- Contract assignment up to 5/2013. Information systems project coordinator/lead for Advocates new 200-million-dollar Outpatient Pavilion project at the Advocate Christ Medical Center in Oak Lawn, IL.
- Completed customer/internal business associates’ equipment and computing assets by room, by floor, by institute. Asset value exceeded $1.2 m during the Pavilion project.
- Lead of the information systems deployment team and contributed to the successful go live for Advocates New East Patient Tower project in 2016.
- Managing ongoing computing asset acquisition; ordering; receiving; imaging; installation; testing that completed without interruption of CMC services.
- Provided excellent customer service while using technical, analytical, and communication skills to accurately identify client needs and provide effective solutions.
- Actively participated in customer/user planning-coordination meetings and focus groups.
- Contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.
- 2013 to 2014 Council member of the new field services project management office team and working with Slalom Consulting and Eclipse with the development of the new system wide Advocate Health Care FSPO.
General Manager
Prism Hospitality
Glenwood Springs, Colorado
05.2012 - 11.2012
- (Ramada Inn & Suites)
- Responsible for the success of this full service 124 room hotel with restaurant, bar and 7000 sq. ft of banquet space with a team of 38-40 employees which includes 6 department managers. Managed the day-to-day operations including the sales, human resources, accounting, housekeeping, front office, maintenance and food and beverage departments of the property.
- Achieved planned goals for operational integrity as measured by increased revenue, house profit, and RevPAR index while maintaining company SOP’s for improved guest satisfaction, associate satisfaction, quality assurance, and asset protection.
- Completed daily, weekly and monthly department audits and allocated daily, weekly, and monthly reports on time.
- Demonstrated leadership and a professional image to associates, guests, and sales accounts, local community representatives, vendors, and competitors, assigns responsibility to all employees; supervises work activities of all employees ensured staff received proper training for each position and standard operating procedures Demonstrated a hands-on approach to effectively manage the quality of customer service and guest suite cleanliness and answering patrons’ complaints and employee issues quickly but carefully resolve problems to maintain guest satisfaction.
- Established a comprehensive knowledge of market position, hotel pricing and rate structures, sales strategies, yield management, and future hotel planning while incorporating capabilities and limitations into marketing and sales strategies.
Director Of Sales
Homewood Suites by Hilton Kingwood Parc
Kingwood, TX
07.2011 - 04.2012
- (P Cras Hotel Management LLC - (281)204-5997 & HMS)
- Responsible for all sales/catering activities for this hotel 75 suites and its 2,234 square ft of flexible meeting space.
- Maintained current, uncovered and initiated new hotel customer base including signing the hotels current 2nd largest customer IEC, by effectively using sales strategies to effectively generate additional and new sales from the market leading up to the recent months
- Generating the most revenue ever since Hilton began managing the property roughly 2 years ago. I maintained the sales schedules/appointments efficiently & successfully with the occasional closing of a negotiated deal all on the same visits.
- Completed required Hilton training Vast 1, Attended Homewood conference 2012
- Managed sales departmental activities including designed and printed current collateral/marketing materials. Prospecting and qualifying potential leads, soliciting viable leads, preparing and presenting written proposals/contracts and oral presentations.
- Manage daily, weekly, and monthly reports and sales forecasts. Developed daily pricing, revenue and sales strategies while utilizing creative marketing planned techniques with the general manager to reach and exceed our revenue goals.
General Manager
Premier Hospitality Management
Lawton, Oklahoma
06.2010 - 07.2011
- (Holiday Inn Express & Suites-Fort Sill)
- Responsible for the success of this 99 room all suite Holiday Inn Express & Suites with a team of 25-27 employees including the day-to-day operations including the sales department, housekeeping, front office and food and beverage departments of the property, this also includes managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
- Established a comprehensive knowledge of market position, hotel pricing and rate structures, sales strategies, yield management, and future hotel planning while incorporating capabilities and limitations into marketing and sales strategies currently with a 116% RevPar index year to date for 2011.
- Demonstrated leadership and a professional image to associates, guests, and sales accounts, local community representatives, vendors, and competitors, assigns responsibility to all employees; supervises work activities of all employees ensured staff received proper training for each position and standard operating procedures. Conducts annual employee wage scale surveys and reviews. Ensured employee paperwork, work schedules, and payroll are completed in a timely manner. Demonstrated a hands-on approach to effectively manage the quality of customer service and guest suite cleanliness and answering patrons’ complaints and employee issues quickly but carefully resolve problems to maintain guest satisfaction.
- Sales and Marketing responsibilities include making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions up until April 2011 hiring as a sales manager. Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
- Accounting responsibilities include approving & allocating all funds/invoices, authorized expenditures, supplies and equipment as needed using Profit Sage software and in accordance to SOP’s. Completed daily bank deposits, Audited and allocated daily, weekly, and monthly reports on time.
Houston City Manager
Nationwide Hospitality, Inc.
Houston, TX
11.2003 - 03.2009
- IAH – HOU/Airports
- Houston Airports city manager for this corporate travel management company responsible for all airline crew and distressed passenger services provided to 13 local major carriers, with 55 local hotels under active contract. A 7/24/365 business model, with annual room volumes averaging 68K. Responsible for local sales activities, revenue, staff, plus providing as needed cross training assistance along with local responsibilities.
- Starting the (IAH) airport with 3 pre-contracted airlines: Continental/Express, Northwest, and Air Canada, I successfully added my sales skills and presented service offerings that increased the addition of the (HOU) airport with 17 additional airlines: American, Air France, Aero Mexico, British Airways, Delta, Frontier, America West, US Airways, United, Lufthansa, Emirates, Singapore, Southwest, Air Tran, American Eagle, and Taca Airlines.
- Increased the airport hotel/room inventory from 16 pre-contracted hotels by adding new contracts representing 39 additional hotels giving the airlines 55 total hotels to utilize. Hotel rooms under contract increased an additional 4,343 room nights for 2006, an additional 5,011 room nights for 2007 and an additional 3,050 for 2008. Revenue gains per encounter; room and airline grew substantial over the same period. Per company policy revenue and margin numbers are confidential.
- Related responsibilities successes:
- O Sales contracts, services negotiations or re-negotiates, and revenue management, resulting in favorable cost control with business / revenue growth.
- O Hotel and air carrier account relationship management.
- O Emergency response planning and active disaster / incident response and management.
- O Airport operations (Scheduling of staff, nightly operations, liaising with airline personnel)
- O Assisted each airline and hotel with guest relations and accounting processes in order to ensure timely and proper billing procedures.
- O Developed a system wide hotel reference guide used system wide with proper procedures and instructions for the front desk and accounting departments, which is used daily and or as training material for hotel staff and for new hires.
- O Developed and maintained the various and current daily and monthly room usage reports.
- O Established alternate transportation service to and from hotels for groups or irregular operations.
- O Constantly forecast and monitor area hotel room inventory and weather conditions in order to be prepared in advance for any unexpected operations interruptions or room shortages.
Director Of Sales
Tharaldson Property Management
Houston, TX
02.2005 - 07.2006
- (2 Hilton Hotels: Homewood Suites by Hilton & Hampton Inn Willowbrook Mall)
Education
Business and Computer Sciences
Kingwood Community College
Kingwood, Texas01-1999
Graduate with Diploma - General Studies
Humble High School
Humble, Texas01-1995
Skills
Staff supervision
Training and mentoring
Improvement implementation
Team leadership and motivation
Critical thinking
Decision-making
Microsoft office
Clear communication
Resource allocation
Certification
- 2020 - Certificate of Completion in AMA’s PMP Exam Prep Express
- 2025 – Certificate of Completion of Global Knowledge ITIL 4 Foundations
Special Awards
2010: Highest gross operating profit for 2010 out of 16 hotels comprising the PHMI portfolio, 2005: Hilton 1st place award for In The In Lead Sale Mission, 2002: Star and Priority Club Blue Ribbon Awards - from IHG, 1998: ACE - Award for Commitment To Excellence - from IHG
OTHER EXPERIENCES
- 2002 Outside Sales Representative
- 2001 Inventory Control Manager.
- 1999 - 2000 Assistant Purchasing Agent
- 2000 - 2001 Purchasing Manager
Timeline
HIT Business Analyst Sr.
Advocate Christ Medical Center
01.2022 - 01.2024
HIT Business Systems Analyst II
Advocate Christ Medical Center
01.2018 - 01.2022
Application Support Analyst I, Field Services
Advocate Christ Medical Center
01.2013 - 01.2018
Regional Site Coordinator, I.T. Support Services
Advocate Health Care
11.2012 - Current
General Manager
Prism Hospitality
05.2012 - 11.2012
Director Of Sales
Homewood Suites by Hilton Kingwood Parc
07.2011 - 04.2012
General Manager
Premier Hospitality Management
06.2010 - 07.2011
Director Of Sales
Tharaldson Property Management
02.2005 - 07.2006
Houston City Manager
Nationwide Hospitality, Inc.
11.2003 - 03.2009
Graduate with Diploma - General Studies
Humble High School
Business and Computer Sciences
Kingwood Community College