Adam Scott
Columbia,MD
Summary
Dedicated professional with strong customer support and collaboration skills. Proven ability to enhance customer satisfaction and streamline operations across departments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Operations Assistant
Columbia Association
Columbia MD
01.2025 - 02.2026
- Coordinated daily operations to ensure efficient service delivery across multiple departments.
- Assisted in maintaining accurate records using management software to streamline workflows.
- Supported team projects by organizing materials and logistics for events and activities.
- Collaborated with colleagues to address customer inquiries, enhancing overall satisfaction levels.
Human Resources Administrator
Columbia Association
Columbia MD
10.2023 - 01.2025
- Coordinated recruitment processes, streamlining candidate sourcing and selection procedures.
- Implemented employee onboarding programs, enhancing new hire integration experiences.
- Managed HR databases, ensuring accurate employee records and compliance with regulations.
- Assisted in benefits administration, providing support to employees on program inquiries.
Assistant Aquatics Director
Columbia Association
Columbia MD
01.2017 - 10.2023
- Developed and implemented aquatic safety programs to enhance patron safety and compliance.
- Coordinated staff training sessions focused on water rescue techniques and emergency response protocols.
- Managed daily operations of aquatic facilities, ensuring cleanliness, maintenance, and optimal customer experience.
- Led scheduling efforts for lifeguards and swim instructors to maximize resource efficiency during peak hours.
Pool Supervisor
Columbia Association
Columbia MD
02.2002 - 01.2017
- Supervised daily operations of pool facilities, ensuring compliance with safety regulations and maintenance standards.
- Trained and mentored staff on customer service best practices and emergency response procedures.
- Implemented scheduling systems to optimize staff coverage during peak hours, enhancing user experience.
- Monitored chemical levels and water quality, maintaining safe swimming conditions for patrons.
- Conducted regular inspections of equipment and facilities, identifying areas for maintenance or improvement.
- Optimized scheduling of swim classes by creating an organized system that maximized pool usage for lessons, lap swim, and other activities.
Education
Howard Community College
Columbia, MDSkills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Policy and procedure adherence
- Hiring and training
- Employee scheduling
Accomplishments
- Supervised team of 500 staff members.
- Achieved Silver status by completing Ellis Safety Audits for 10 years in a row with accuracy and efficiency.
- 1999 Employee of the year.
Certification
Lifeguard Instructor Trainer 2019-present.
Timeline
IT Operations Assistant
Columbia Association
01.2025 - 02.2026
Human Resources Administrator
Columbia Association
10.2023 - 01.2025
Assistant Aquatics Director
Columbia Association
01.2017 - 10.2023
Pool Supervisor
Columbia Association
02.2002 - 01.2017
Howard Community College