Years of information technology experience
Adam Silbernagel
CIO
Fargo,ND
Summary
Seasoned Chief Information Officer with 19+ years of experience in the Financial Industry. Adept at data security, stakeholder collaboration and technology budgets. Committed to designing effective and streamlined systems and guiding team members.
Overview
19
19
11
11
Years of leadership experience
Work History
SVP, Chief Information Officer
Town & Country Credit Union
2017.05 - Current
- Revitalized direct team by expanding department and delineating clear segments through establishment of new leadership positions.
- Led successful core conversion project impacting 150 employees and 25k members to Jack Henry, Symitar Episys EASE across all business units.
- Enhanced member and business satisfaction by digitally transforming to an omnichannel online system across mobile and desktop environments with 4.7 iOS rating and 4.6 Android rating.
- Assisted in transitioning Debit, Credit, ATM, and Instant Issuance to a next-generation platform.
- Directed opening of three locations to expand logistical footprint across North Dakota.
- Implemented Microsoft CIS (Center for Internet Security) Benchmarks for enhancing security posture and compliance of Microsoft systems.
- Overhauled Disaster Recovery and Business Continuity program by collaborating with key business leaders to define appropriate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Oversaw all aspects of a $2.5 million headquarters renovation project, including planning, budgeting, scheduling, and execution.
Vice President of Information Technology
Town & Country Credit Union
2015.05 - 2017.05
- Developed, coordinated and implemented a contact center that handles 5k calls per month with 8% abandonment rate.
- Deployed vendor management system to oversee 140+ working vendors and contracts.
- Expanded technical team to improve workflow and efficiency between business units.
- Supported implementation of ITSM application to enable centralized management, tracking and resolution of technology issues.
- Coordinated Security Training program, defined scope and managed milestones.
Vice President of Operations
Town & Country Credit Union
2013.06 - 2015.05
- Strategically coordinated operations according to objectives and capabilities, effectively allocated resources to meet demands.
- Elaborated budget processing and foreshadowing for IT/Ops Department with full authority.
- Led development and expansion of flagship 24k sq. ft. branch in Fargo, ND.
- Aligned business processes to implement imageless solution.
- Upgraded fleet of ten ATMs to meet CPI/ADA/EMV compliance standards while securing with software and physical security.
- Standardized printer fleet to provide efficient support turn around. Secured fleet using cloud based printing for flexible user experience and authentication.
Education
Bachelor of Science - Finance
Minnesota State University - Moorhead
Moorhead, MN 2002.08 - 2005.05
Skills
Executive Leadership
Affiliations
- City Council, Frontier, ND, June 2016 - Present
- Youth Basketball Coach, Oct 2019 - Present
- FS-ISAC Member June 2014 - Present
Timeline
SVP, Chief Information Officer
Town & Country Credit Union
2017.05 - Current
Vice President of Information Technology
Town & Country Credit Union
2015.05 - 2017.05
Vice President of Operations
Town & Country Credit Union
2013.06 - 2015.05
Bachelor of Science - Finance
Minnesota State University - Moorhead
2002.08 - 2005.05
Professional Development
- Completed the GoEleven Leadership Development program, a year-long intensive and comprehensive curriculum focused on enhancing leadership skills.
- Completed an 8-week MasterMind Levelup program to further strengthen leadership capabilities and strategic thinking.
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