Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Valvoline Instant Oil Change
10.2019 - Current
Oversaw team of up to 8 technicians in various roles. Conveying clear instruction with emphasis on service quality
Serviced about 1,000 vehicles month while developing and maintaining positive customer relations with each client.
Recognized by company as Platinum Sales Representative for generating highest individual sales revenue in district of 20 service centers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty and drive sales.
Successfully achieved or exceeded company financial goals on daily, monthly, and quarterly basis
Performed various maintenance services, utilizing critical thinking and experience to complete tasks in efficient and resourceful manner.
Deli Clerk
Pops Deli
07.2015 - 09.2019
Operated slicer and price computing scale to accurately slice, weigh and label meat products
Verified prepared food met standards for quality and quantity before serving to customers
Monitored inventory levels to order new supplies and maintain consistent stock
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
Kept drawer balanced by accurately processing cash, credit and debit payments
Education
Bachelor of Arts - Business Administration
Hofstra University, Hempstead, NY
05.2015
Graduated from Zarb School of Business
Elected Treasurer for Tau Kappa Epsilon
Elected New Member Educator for Tau Kappa Epsilon
Skills
Operations and Performance Management
Team Supervision and Development
Analytical thinking
Quality control
Sales and Marketing
Service Coordination
Customer Service
Facilities Maintenance
Budget Management
Timeline
Manager on Duty - Valvoline Instant Oil Change
10.2019 - Current
Deli Clerk - Pops Deli
07.2015 - 09.2019
Hofstra University - Bachelor of Arts, Business Administration
Assistant Manager/Customer Service Representative at Valvoline Instant Oil ChangeAssistant Manager/Customer Service Representative at Valvoline Instant Oil Change