Adam Smoak
ATLANTA,GA
Summary
Led a team of 60 analysts, enhancing regulatory compliance and stakeholder engagement through strategic oversight and precise reporting. Recognized for excellence in data analysis, contributing to significant improvements in quality assurance initiatives.
Overview
23
23
years of professional experience
Work History
Programs Expert
Social Security Administration Headquarters
Baltimore, MD
02.2022 - Current
- Designed and implemented quality review studies to assess accuracy of public payments.
- Served as subject matter expert for Work Continuing Disability Review Study, evaluating technician work determinations.
- Conducted annual studies with team of experts, sampling cases assigned to reviewing regions.
- Oversaw casework by 60 Quality Review Analysts and Program Leaders, ensuring thorough evaluations.
- Assessed errors in benefit suspension or reinstatement, determining financial impact and frequency.
- Monitored field site casework completion, addressing policy-related inquiries from analysts.
- Compiled, validated results of annual studies, producing reports for agency stakeholders and Congress.
- Authored procedural manuals for studies, updating them in response to new legal regulations.
Quality Review Analyst
Social Security Adminstration
Atlanta, Georgia
04.2012 - 02.2022
- Conducted comprehensive casework for quality reviews of Social Security benefits.
- Executed Medicare Reviews, Work Continuing Disability Reviews, and Retirement benefit assessments.
- Evaluated payment discrepancies and identified underlying issues.
- Facilitated corrective measures by forwarding cases to operations teams.
- Calculated payment error amounts and gathered information from the public.
Congressional Liaison
Social Security Administration, SSA
ATLANTA, GA
09.2007 - 04.2012
- Successfully managed interactions with congressional offices in North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Tennessee, and Kentucky.
- Resolved public complaints efficiently, particularly concerning benefit discrepancies.
- Addressed media cases involving issues like wrongful benefit termination due to death.
- Coordinated activities of multiple offices to resolve constituent issues.
- Communicated resolutions to congressional liaisons through both verbal and written correspondence.
Claims Representative
Social Security Administration, SSA
Rock Hill, South Carolina
09.2002 - 09.2007
- Processed claims for Retirement, Survivors, Disability, and Medicare benefits, addressing both initial and post-entitlement issues.
- Conducted interviews with diverse public, gathering complex information while managing difficult situations.
Education
BBA - Marketing And Human Resource Management
University of South Carolina
Columbia, SCSkills
- Quality assurance
- Policy writing
- Data analysis
- Regulatory compliance
- Stakeholder engagement
- Case management
- Audit evaluation
- Report writing
- Conflict resolution
- Project planning
- Training & Development
- Team management
- Analytical and critical thinking
- Critical thinking
- Teamwork and collaboration
- Communication
- Team leadership
- Benefits administration
Accomplishments
- Received 20+ performance awards, including two Commissioner's Awards, recognizing outstanding service.
- Completed the Atlanta Regional Leadership Development Program (year-long temporary promotion), serving rotating roles as an Office Supervisor, Subject Matter Expert, and Quality Review Analyst.
- Was appointed Combined Federal Campaign Coordinator for the Atlanta Region.
- Served on the Atlanta Region's LGBT Advisory Council.
- Served as an Equal Employment Opportunity (EEO) counselor.
- Served as a scholarship evaluator for the Congressional Hispanic Caucus Institute.
References
References available upon request.
Timeline
Programs Expert
Social Security Administration Headquarters
02.2022 - Current
Quality Review Analyst
Social Security Adminstration
04.2012 - 02.2022
Congressional Liaison
Social Security Administration, SSA
09.2007 - 04.2012
Claims Representative
Social Security Administration, SSA
09.2002 - 09.2007
BBA - Marketing And Human Resource Management
University of South Carolina
Similar Profiles
Edward ParkerEdward Parker
Module Manager at Social Security Administration HeadquartersModule Manager at Social Security Administration Headquarters
Tara GreenTara Green
Customer Service Representative at Social Security Administration HeadquartersCustomer Service Representative at Social Security Administration Headquarters
Eric HooverEric Hoover
Project Manager at Social Security Administration HeadquartersProject Manager at Social Security Administration Headquarters
Matthew RyanMatthew Ryan
Regional Sales Manager- East at Assa Abloy Americas Residential / Spectrum BrandsRegional Sales Manager- East at Assa Abloy Americas Residential / Spectrum Brands
Anderson AmaroAnderson Amaro
Air Duct Cleaning Technician at Self-employed / ContractorAir Duct Cleaning Technician at Self-employed / Contractor