Krystal Beamon
Suffolk,VA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Benefit Programs Specialist I
City of Portsmouth
Portsmouth
04.2023 - Current
- Interviews individuals to determine initial and ongoing eligibility for benefits and public assistance programs; explains scope of multiple benefit programs and determines eligibility for assistance; explains applicant's rights and responsibilities; reads, interprets, and applies policies and procedures; secures and verifies financial, social and data from applicant; assists applicants/recipients in completing required forms, as necessary
- Processes applications by collecting and analyzing data received from customers and various electronic sources
- Establish and maintain electronic case files by utilizing documentary evidence to substantiate case determinations while keeping customers informed of case status
- Manages assigned cases by organizing workload, establishing priorities, ensuring that established deadlines are met, and prepares monthly reports.
Administrative Coordinator
City of Portsmouth (Parks and Recreation)
Portsmouth
12.2022 - 12.2022
- Complete basic administrative duties such as answering phone calls and other tasks given to me by on-site Supervisor.
Benefit Programs Specialist II
Franklin City DSS
Franklin, VA
12.2020 - 11.2022
- Explains benefit programs and determines reasons and need for assistance
- Processes applications for financial assistance and diversion
- Determines eligibility for assistance and benefit levels using automated systems and manual methods; interprets policies and procedures applicable to the various programs
- Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines
- Process Snap applications(intake) and interims, renewals(ongoing)
- Work with the public directly
- Process applications timely
- Return all phone calls and voicemails
- Make sure client's information is current and up to date.
Case Manager Assistant
VASAP
Portsmouth, VA
11.2019 - 12.2020
- Assisted Case Managers with program enrollments, client intakes and documentation
- Performed data entry ensuring accuracy of information and confidentiality
- Created files according to established guidelines
- Maintained knowledge of applicable laws and State requirements.
Receptionist
VASAP
Portsmouth, VA
09.2018 - 11.2019
- Office Management, Customer Service, Clerical and Administrative Skills, Ability to Multi-Task, Managing and Maintaining Files, MS Word, Excel, & PowerPoint, Verbal and Written Communication, Data-Entry Skills
- Greeted visitors and operated multi-line telephone, directing callers to appropriate personnel
- Received and distributed mail accordingly; checked emails ensuring confidentiality of information
- Performed various administrative duties required to maintain front office.
Background Investigator
DSS
Norfolk, VA
07.2018 - 09.2018
- Verified employment of potential candidates ensuring company procedures and confidentiality were maintained
- Consistently adhered to regulatory requirements for security clearance requests
- Appropriately utilized various office equipment to conduct day-to-day processes while managing client information.
Office Manager
XPress Auto Rental
Chesapeake, VA
11.2017 - 06.2018
- Greeted customers and handled client questions; resolved complaints and issues
- Prepared rental forms, obtaining customer signature and other information, such as required licenses and insurance
- Received payments and ensured readiness of vehicles for client pick-up; tracked inventory and vehicles needing repair
- Maintain knowledge of company rules and regulations.
Leasing Consultant
North Bay Group
Suffolk, VA
09.2017 - 11.2017
- Greeted prospective residents and provided tours of apartment model to prospective clients
- Answered questions regarding property via telephone and in-person visits
- Processed applications and completed availability reports; maintained files, issued notices, and monitored renewals
- Provided follow-up on prospects and attempted to close sale
- Accepted rental payments and received maintenance requests
- Conducted marketing and promotion for apartment community.
Tax Preparer
Liberty Tax Service (Seasonal)
Suffolk, VA
10.2016 - 04.2017
- Checked data input and verified totals on forms prepared by others to detect errors in math, data entry, or procedures
- Computed taxes owed or overpaid and completed entries on forms following tax form instructions and tax tables
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
- Prepared simple to complex tax returns for individuals or small businesses
- Reviewed financial records, such as income statements and documentation of expenditures, in order to determine forms needed to prepare tax returns
- Used all appropriate adjustments, deductions, and credits to keep clients' tax responsibility to a minimum.
Customer Service Representative
Advance America
Suffolk, VA
07.2013 - 08.2016
- Provided exceptional service and support to customers
- Communicated well with customers, all levels of employees and management; maintained professional rapport
- Completed transactions accurately and in a timely manner on both new and existing accounts
- Ensured all required documentation is included in each customer's file ensuring accuracy and completion; Ensured integrity of all customer files and documentation information
- Recommended and sold products and services to meet customer's needs
- Maintained familiarity with features and benefits of products; assisted with marketing and sales initiatives
- Controlled all current products (i.e
- Prepaid Visa's, Money Orders, Checks) and reduced the risk of loss
- Maintained accurate cash controls while performing daily balance customer transactions; assisted with collecting Past Due, NSF, and Write Offs
- Handled all incoming and outgoing calls in a professional, customer-oriented manner
- Adhered to company policy, procedures, and directives to ensure the safety of customers and employees
- Maintained clean and organized center
- Assisted with marketing, staffing, and bank transaction responsibilities within the division
- Oversaw center operations when management was not present; performed opening and closing procedures
- Followed all Federal, State and Local laws.
Outbound Customer Service Representative
Virginia Donor
Chesapeake, VA
12.2012 - 06.2013
- Built, managed and retained customer relationships
- Fielded complaints, questions and concerns from donors; reported team and donor issues to manager
- Managed customers' accounts (sponsors, contributors, donors)
- Provided exceptional service in all interactions with donors through various forms of communication; made 110 to 130 calls to donors daily
- Educated donors about donation options; encouraged donor participation, sponsorship, and campaign giving
- Built donor loyalty by providing recommendations and alternatives; up-sold products and services to improve revenue
- Possessed superior time management skills to ensure optimum performance, ensured deadlines were met
- Contributed to the success of the outbound campaign through process improvements and donation processing
- Assessed prospective clients' interest and motivation; assisted with type and level of engagement for giving
- Enrolled sponsors, contributors, and donors; and processed, maintained, and updated customers' accounts
- Contacted customers to welcome them to the program, inform of changes, or to find out issues/concerns resulting in arrears or dissatisfaction (i.e., bonding call, arrears call, etc.)
- Ensured positive closure of customers' experience if they discontinue.
Manager
Ace Cash Express
Suffolk, VA
04.2011 - 06.2012
- Cashed payroll and personal checks
- Processed payday loans, title loans, bill pay, money orders and money grams
- Opened and closed the store
- Greeted customers and answered inquiries about services
- Answered calls in a timely manner responding to customer questions about account information and services
- Maintained store aesthetics and orderliness.
Tax Preparer
Liberty Tax Service (Seasonal)
Suffolk, VA
12.2010 - 05.2011
- Checked data input and verified totals on forms prepared by others to detect errors in math, data entry, or procedures
- Computed taxes owed or overpaid and completed entries on forms following tax form instructions and tax tables
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
- Prepared simple to complex tax returns for individuals or small businesses
- Reviewed financial records, such as income statements and documentation of expenditures, in order to determine forms needed to prepare tax returns
- Used all appropriate adjustments, deductions, and credits to keep clients' tax responsibility to a minimum.
Education
Associates Degree in General Studies (Pursuing) -
Paul D. Camp Community College
09.2005
High School Diploma -
Lakeland High School
Suffolk, VA06.2004
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Proficient in Software
- Quality Assessment
- Root Cause Analysis
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Task Prioritization
- Excellent Communication
- Relationship Building
- Team building
- Decision-Making
- Active Listening
- Reliability
- Issue Research
- Audit reporting
- Goal Setting
- Professionalism
- Continuous Improvement
- Professional Demeanor
Timeline
Benefit Programs Specialist I
City of Portsmouth
04.2023 - Current
Administrative Coordinator
City of Portsmouth (Parks and Recreation)
12.2022 - 12.2022
Benefit Programs Specialist II
Franklin City DSS
12.2020 - 11.2022
Case Manager Assistant
VASAP
11.2019 - 12.2020
Receptionist
VASAP
09.2018 - 11.2019
Background Investigator
DSS
07.2018 - 09.2018
Office Manager
XPress Auto Rental
11.2017 - 06.2018
Leasing Consultant
North Bay Group
09.2017 - 11.2017
Tax Preparer
Liberty Tax Service (Seasonal)
10.2016 - 04.2017
Customer Service Representative
Advance America
07.2013 - 08.2016
Outbound Customer Service Representative
Virginia Donor
12.2012 - 06.2013
Manager
Ace Cash Express
04.2011 - 06.2012
Tax Preparer
Liberty Tax Service (Seasonal)
12.2010 - 05.2011
Associates Degree in General Studies (Pursuing) -
Paul D. Camp Community College
High School Diploma -
Lakeland High School