Adept at fostering customer relations and team collaboration, I excelled at the City of Newport News, enhancing service delivery and program integrity. Leveraging analytical thinking, I maintained a 98% case accuracy score, demonstrating my commitment to results through meticulous documentation and policy adherence.
Upon Request
Multi-faceted, efficient, and reliable professional offering 15+ years of progressively responsible clerical/office work; extensive customer interaction with clients from diverse socioeconomic and cultural backgrounds; case management; and eligibility determination. Possesses a working knowledge of the court and justice system and social service delivery programs. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology to meet strict deadlines. Proficient in Microsoft Office and industry specific case management programs. Excellent interpersonal and time management skills.