Latrina Denise Fox
Hampton,VA
Summary
Adept at fostering customer relations and team collaboration, I excelled at the City of Newport News, enhancing service delivery and program integrity. Leveraging analytical thinking, I maintained a 98% case accuracy score, demonstrating my commitment to results through meticulous documentation and policy adherence.
Overview
21
21
years of professional experience
Work History
Senior Benefit Programs Specialist III
City of Newport News – Department of Human Services
Newport News, VA
09.2022 - Current
- Company Overview: A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens
- Serves as a resource for the Benefit Program Specialist II and assists with difficult eligibility policy and procedural clarification.
- Troubleshoots, assists in diffusing difficult customer situations.
- Maintains eligibility application statuses electronically, and performs necessary inquiries, system searches, and updates to coordinate related information.
- Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals, and takes appropriate action as required.
- Responds to state, federal, and internal case review inquiries; reviews and maintains program and policy manuals, and prepares reports as needed.
- Evaluates accuracy and productivity, utilizing quality data and developing and implementing corrective action plans; identifies errors and coordinates targeted case readings.
- Attends service training sessions and conferences, and may represent the agency on committees or task force groups.
- Develops and maintains rapport with customers, other agencies/organizations, and the general public
- Make service referrals within the department and to other agencies as needed, and resolve a variety of customers' concerns.
- A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens
Refugee Cash Assistance
City of Newport News – Department of Human Services
Newport News, VA
- Current
- Company Overview: A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens
- Provides time limited cash assistance to eligible population that meet the financial criteria of the (TANF) Temporary Assistance for Needy Families Program that do not meet non-financial requirements
- Assist in the successful social integration of refugee populations into the communities where they are resettled as soon as possible after their arrival in the United States by assistance with economic self-sufficiency for individuals and families
- Serves as the liaison between the federal Office of Refugee Resettlement and the local service provides to ensure coordination of public and private resources for the benefit of refugees
- Adheres to federal and state compliance guidelines by processing cases in specified time frames, minimizing payment errors and ensuring case accuracy
- Thoroughly and meticulously documents all cases to accurately reflect customers’ situations and to substantiate verification of all eligibility factors
- A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens
Benefit Programs Specialist II – Family Children SNAP/Medicaid, Aged, Blind, and Disabled Unit (ABD), Temporary Assistance for Needy Families (TANF)
City of Newport News – Department of Human Services
Newport News, VA
06.2015 - 09.2022
- Company Overview: A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens.
- Evaluates applications to grant, modify, deny, or terminate eligibility for public assistance programs.
- Independently manages a high volume, multi-program caseload of public assistance recipients by interviewing, reviewing, and critically verifying, and evaluating information necessary to determine ongoing eligibility.
- Processes casework through an automated system, identifies needs, and makes appropriate referrals for health, social, and/or employment services, and performs related work as required.
- Consistently analyzes and accurately applies complex Virginia Department of Medical Assistance Services (DMAS) policy and federal Supplemental Nutrition Assistance Program (SNAP) policy, while using prudent worker judgment for accurate and timely eligibility determination.
- Adheres to federal and state compliance guidelines by processing cases in specified time frames, minimizing payment errors, and ensuring case accuracy.
- Thoroughly and meticulously documents all cases to accurately reflect customers’ situations, and to substantiate verification of all eligibility factors.
- Maintains a 98% or greater case-reading accuracy score.
- Routinely uses various computer programs and systems, such as SPIDER, SVES, MMIS, and VACMS, to retrieve, verify, and process case information.
- A city agency that provides quality adult, child/family, employment, and financial services programs to address the health and welfare needs of the city’s citizens.
Case Management Staff Assistant
City of Newport News – City Prison Farm
Newport News, VA
12.2003 - 06.2015
- Company Overview: A minimum security correctional center housing low-risk inmates used to comprise city work crews
- Served as a vital connection between prisoners and a multi-disciplinary team of corrections staff, helping to ensure the smooth daily operation of the city’s jail annex facilities and the inmates’ adherence to rules and procedures
- Completed the intake process of inmates by accepting the physical custody of offenders, conducting health screenings, verifying personal contact information, and updating inmate status in the Inmate Jail Management System (RMS/JMS)
- Performed research of criminal convictions and detention history; reconciled records through contact with the Department of Corrections and the court systems
- Recorded all activity involving the Adult Corrections Inmate Weekender Program by handling disputes regarding their time with inmates, attorneys, family members, and the courts; notified judges with written documentation of inmates that did not report to serve their sentence which was ordered by the courts
- Executed data entry orders involving inmates who had certain types of criminal violations which was directly related to yearly audits by the Department of Correction and reimbursements by the state
- Managed the personal spending account of up to 250 inmates and purchase products from various local vendors in the process of restocking canteen on a weekly basis; handled and resolve all claims/disputes with inmates regarding their orders and any financial adjustments
- A minimum security correctional center housing low-risk inmates used to comprise city work crews
Education
Bachelor of Science - Criminal Justice
HAMPTON UNIVERSITY
Hampton, VA01.2014
Associate of Applied Science - Administration of Justice
THOMAS NELSON COMMUNITY COLLEGE
Hampton, VA01.2010
Skills
- Customer relations
- Team collaboration
- Knowledge sharing
- Analytical thinking
References
Upon Request
Professional Statement
Multi-faceted, efficient, and reliable professional offering 15+ years of progressively responsible clerical/office work; extensive customer interaction with clients from diverse socioeconomic and cultural backgrounds; case management; and eligibility determination. Possesses a working knowledge of the court and justice system and social service delivery programs. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology to meet strict deadlines. Proficient in Microsoft Office and industry specific case management programs. Excellent interpersonal and time management skills.
Timeline
Senior Benefit Programs Specialist III
City of Newport News – Department of Human Services
09.2022 - Current
Benefit Programs Specialist II – Family Children SNAP/Medicaid, Aged, Blind, and Disabled Unit (ABD), Temporary Assistance for Needy Families (TANF)
City of Newport News – Department of Human Services
06.2015 - 09.2022
Case Management Staff Assistant
City of Newport News – City Prison Farm
12.2003 - 06.2015
Refugee Cash Assistance
City of Newport News – Department of Human Services
- Current
Bachelor of Science - Criminal Justice
HAMPTON UNIVERSITY
Associate of Applied Science - Administration of Justice
THOMAS NELSON COMMUNITY COLLEGE
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