Tiffany Andes
Staunton,VA
Summary
Resourceful Benefits Program Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Expert communicator with excellent time management, administrative and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefit Programs Specialist III
Shenandoah Valley Social Services
11.2021 - Current
- Working knowledge of: practices of public services organizations, economic and basic human behavior, financial assistance programs to determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems
- Possess the ability to communicate effectively both orally and in writing with broad spectrum of individuals to clients, employers, and authorized representatives; gather information, re-evaluate each client's situations, make referrals and determine a client's ownership in shared situations; analyze information and determine from a variety of sources missing information; apply common sense understanding to carry out instructions furnished in written and oral form; use various types of automated technology to establish and maintain case records; maintain professional ethics related to confidentiality, exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions
- Conducts program (policy and procedure) training for new and ongoing agency benefit program staff on an individual or group basis, responsible for servicing a modified caseload; Specializes in areas of benefit program training and development; Identifies training needs and develops appropriate curricula and materials; Coordinates or conducts training after consultation with management; Markets trainings, maintains updated trainee information, and generates a variety of reports to assess performance; Assesses overall success of training program; Sets appropriate goals for continued enhancement and development of the program; Collects and compiles statistics from caseloads; Prepares reports and maintains records of training activities
- Determines and redetermines eligibility for various benefit programs; Works on complex and sensitive cases; Interprets policies and procedures applicable to various benefit programs; Ensures that established deadlines are met
Patient Access Specialist II
Augusta Health Urgent Care and Outpatient Facility
04.2020 - 11.2021
- Proficient on the hospital registration and ancillary computer systems, verifying insurances, checking medical necessity, scanning and retrieving documents in the imaging system
- Understand and follow rules, forms and questions to remain compliant with government agencies and regulations such as: HIPAA, EMTALA, MSPQ, Consent for Treatment, Patient Rights and Responsibilities, Medicare Import Message Notice of Privacy Practices, and billing information
- Recognize commercial and government insurance plans; understanding and knowing how to discuss financial information and obligations.
Teen Pregnancy Prevention Program Intern
James Madison University
05.2019 - 07.2019
- Co-Facilitate Safer Choices sexual education program
- Create adult discussion lead training for coaches and curriculum for the Health and P.E Summit
- Create and assist in implementation of Public Service Announcement directed towards parents regarding unhealthy relationships and digital control among adolescents.
District Intern and Emergency Preparedness and Response Assistant
Central Shenandoah Health Department
05.2018 - 08.2018
- Assist in the creation and evaluation of training and exercises conducted within the agency and in localities with the focus on public health objectives
- Create and assist in the implementation of resources for public health messaging regarding immunizations, disease prevention, and personal safety
- Significant attention to immunization timing, back-to-school and travel immunizations, tick-borne diseases, zoonotic diseases, and human trafficking
- Distribution of WIC Farmers' Market Nutrition Program (FMNP) vouchers and informational pamphlets regarding nutrition, breastfeeding, and preventing disease to WIC participants
- Assist with emergency preparedness and response activities with a public health focus
- Develop site plans for the response to acts of bioterrorism, infectious disease outbreaks, and other public health emergencies and threats
- Organize and inventory public health emergency preparedness supply cache to insure operational readiness.
Education
B.S. Health Sciences - Public Health Education
James Madison University
08.2019
Skills
- Customer Service
- Problem Solving
- Documentation Management
- Proficient in Microsoft Office
- Data Entry
- Accuracy and Precision
- Time Management
- Communication
Certification
- Certified Health Education Specialist (CHES) - National Commission for Health Education Credentialing, Inc. - 10/2019 - 09/2024
Timeline
Benefit Programs Specialist III
Shenandoah Valley Social Services
11.2021 - Current
Patient Access Specialist II
Augusta Health Urgent Care and Outpatient Facility
04.2020 - 11.2021
Teen Pregnancy Prevention Program Intern
James Madison University
05.2019 - 07.2019
District Intern and Emergency Preparedness and Response Assistant
Central Shenandoah Health Department
05.2018 - 08.2018
B.S. Health Sciences - Public Health Education
James Madison University