Summary
Overview
Work History
Education
Skills
Timeline
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Adam Stansberry

San Anselmo,CA

Summary

My mission is to drive results by developing positive leaders, increasing team engagement, and providing a differentiated guest experience through technology and improved processes. I believe in open-minded collaboration and learning from new challenges to build trust and growth opportunities for an organization.

Overview

30
30
years of professional experience

Work History

Chief Operating Officer/Interim Chief People Officer

Philz Coffee
05.2021 - Current
  • Lead retail field and support teams for 70 store coffee concept (field leadership; customer and business services; retail recruiting; new store openings; communications; facilities; training and development; sustainability committee)
  • Led People and Culture teams from 2021-2022 (total rewards; HR business partners; employee relations; people analytics; loss prevention)
  • Built a new real estate development plan to include updated financial modeling and improved build out costs. Opened 14 locations between 2022-2023 exceeding revenue expectations by 115% while decreased build cost by 10%.
  • Improved Same Store Sales by 690 bps and 4-Wall EBITDA by 520 bps over last two years.
  • Achieved aggregated Customer Score of 4.8 stars including delivery, in house, and mobile app performance categories.
  • Improved team engagement to highest levels ever over last two years with a focus on team investment and improved field communication.

Senior Vice President US Retail and Store Operations

Caribou Coffee
02.2020 - 04.2021
  • Led US Retail field and support teams for 140 license and 305 corporate locations (field leadership; guest and business services; new store openings; communications; operations engineering; training).
  • Maintained best in class guest satisfaction and team turnover while achieving best in class sanitization and safety ratings.
  • Maintained sales progress during the pandemic by focusing on drive-thru innovation, digitally enabled experiences and team engagement.
  • Stabilized organization and restarted new store opening engine including opening 15 locations 2020-2021.
  • Led strategic planning for multi-channel organization in partnership with executive team.

Vice President Operations and Experience

Caribou Coffee
11.2017 - 02.2020
  • Focused on retention through system simplification, individual development, and recruiting for longevity.
  • Reduced General Manager and team turnover to lowest rates in 8 years.
  • Implemented "guest path" approach to service and achieved industry leading guest satisfaction scores - increase of 20% over 24 months.
  • Achieved year on year sales growth for 24 consecutive months with improved traffic, ticket, and new store growth
  • Focus on retention, cost controls, and appropriate efficiency increased EBITDA performance for 8 consecutive quarters.

Strategic Program Management and Integration IMO Lead

Coffee and Bagel Brands
10.2016 - 12.2017
  • Led the Integration Management Office in partnership with Deloitte and Alix Partners for Coffee and Bagel Brands during merger and acquisition of Caribou Coffee, Einstein Bros Bagels and Bruegger's Bagels
  • Managed executive leadership team through expectations and results with regular updates and strategic planning to maintain cultural positivity
  • Successfully integrated work-streams including IT Infrastructure, IT Systems, HR Systems, Total Rewards, F&A (ERP) and QA (recall process)
  • Created change management communications throughout the integration process to ensure honest and open updates to all employees

Senior Director of Operational Strategy and Execution

Coffee and Bagel Brands
06.2014 - 10.2016
  • Led retail support teams focused on operational excellence, value creation, communications, operations engineering, customer service, product execution, supply chain logistics, and facility maintenance
  • Unified cross-functional relationships through creation and management of enterprise go-to-market process, improving effectiveness of strategic programs from ideation to implementation
  • Reduced system waste by 15% through implementing equipment innovation, and strategies maximizing product usage

Director of Operations

Caribou Coffee
06.2011 - 06.2014
  • Led retail store operations for 145 corporate and licensed locations Produced sales and profit growth while closing underperforming units and opening new locations including new co-branded concept
  • Achieved lowest team turnover in the nation while promoting leaders throughout the organization
  • Earned highest guest satisfaction scores through team education and positive experience management

District Manager

Caribou Coffee
01.2007 - 06.2011
  • Led 45 corporate-owned retail stores and executed hiring, training and leadership development processes
  • Drove team results through holistic margin management, real estate scouting, trade area analysis and full P&L responsibility
  • Mentored other District and General Managers across the nation in underperforming markets

Area Manager/General Manager

Kruse And Muer Restaurants
09.1993 - 01.2007
  • Received 14 years of entrepreneurial restaurant training through direct mentorship with the owner of a full-service restaurant group featuring multiple concepts (fine dining, catering, carry out, and fast casual).
  • Education included business development, human resource policy alignment, from-scratch culinary leadership, and detailed P&L responsibilities

Education

Wayne State University
Detroit, MI

Skills

  • Project Planning and Management
  • Leadership Development and Training
  • Budget Forecasting and Execution
  • Experienced Conference Planner and Motivational Speaker
  • Conflict Resolution and Customer Relations
  • Organizational Design and Development
  • Youth Sports Coach and Coordinator
  • Strengthsfinder and Covey Leadership
  • Executive Coach

Timeline

Chief Operating Officer/Interim Chief People Officer

Philz Coffee
05.2021 - Current

Senior Vice President US Retail and Store Operations

Caribou Coffee
02.2020 - 04.2021

Vice President Operations and Experience

Caribou Coffee
11.2017 - 02.2020

Strategic Program Management and Integration IMO Lead

Coffee and Bagel Brands
10.2016 - 12.2017

Senior Director of Operational Strategy and Execution

Coffee and Bagel Brands
06.2014 - 10.2016

Director of Operations

Caribou Coffee
06.2011 - 06.2014

District Manager

Caribou Coffee
01.2007 - 06.2011

Area Manager/General Manager

Kruse And Muer Restaurants
09.1993 - 01.2007

Wayne State University

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Adam Stansberry