Highly motivated and results-oriented IT professional with 10+ years of experience in network administration, system configuration, and technical support. Proven ability to manage and troubleshoot complex IT infrastructure, ensuring seamless business operations. Expertise in Windows Server environments, cloud computing (Azure, Intune, Microsoft 365), and network security. Seeking a challenging role where I can contribute to the success of a growing organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Brown Enterprise Solutions
Dublin, OH
12.2014 - 07.2023
Managed and maintained network infrastructure, ensuring optimal performance and security
Installed and configured business and user software, including operating systems, applications, and email services
Administered Windows Server environments, including Active Directory, user management, and system backups
Configured and managed network storage solutions, ensuring data integrity and availability
Set up and maintained SFTP server for secure business partner file transfers
Managed company web domain, website configuration, and SSL renewal updates
Configured and managed Avaya IP phone systems and servers
Led successful migration projects, including:
Microsoft Small Business Server 2011 to Windows Server 2016
Sage 50/Peachtree to QuickBooks Enterprise
On-premises server and storage to Microsoft Azure/Intune and Microsoft 365
Business users to Windows 365 Cloud Computing
Created user accounts with appropriate privileges in accordance with organizational policies.
Conducted basic troubleshooting to isolate and diagnose common system problems.
Installed and configured operating systems, software applications, and system management tools.
Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
Developed backup procedures to ensure data security and integrity.
Provided appropriate permissions to users for accessing files and databases.
Installed security software to protect networks.
Configured switches, routers, wireless access points. according to best practices guidelines.
Performed preventive maintenance and upgraded systems to improve network, system, and data availability and integrity.
Maintained an inventory of all IT assets including hardware and software licenses.
Monitored network performance to determine adjustments needed.
Configured, monitored and maintained email applications.
Coordinated with vendors and company personnel to facilitate purchases.
Updated firmware on server hardware components when necessary for improved stability and performance.
Developed scripts in scripting languages such as Python or PowerShell to automate routine tasks.
Provided technical support to users regarding hardware, software, and networking issues.
Installed firewalls and antivirus software to improve cybersecurity.
Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations.
Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
Managed storage devices such as RAID arrays, SANs, NASs. for optimal utilization of resources.
Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
Trained and directed users on correct use of software and hardware within systems.
Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
Diagnosed, troubleshot and resolved hardware and system problems.
Kept systems operating efficiently by performing necessary upgrades and repairs.
Resolved network connectivity problems by troubleshooting hardware and software components.
Implemented security measures such as firewalls and user access controls.
Completed routine maintenance and repair.
Deployment Technician / Build Center Technician
PCM/Sarcom
Columbus, Nationwide
09.2013 - 10.2014
Deployed laptops and desktops to Nationwide associates, ensuring proper configuration and application installation
Verified user IDs, passwords, data backups, and network drive connections
Migrated virtual machines to Windows 7, managing databases and coordinating with customers
Imaged laptops/PCs, installed applications, and managed user accounts in the Build Center
Dell PC/Laptop Technician
Acloche
Columbus, OH
08.2012 - 09.2013
Configured network connections on the laptops of clients according to their requirements.
Documented all repairs performed on each customer's laptop for future reference purposes.
Troubleshooted laptop hardware and software issues for customers.
Desktop Support/PC Technician
Bardwill Linens
Columbus, OH
06.2009 - 07.2012
Provided technical support and troubleshooting for desktop computers and network connectivity
Managed inventory control and performed AS400/PKMS query management
Parts Department/Shipping
Todco
Upper Sandusky, OH
08.2006 - 06.2008
Installation Technician
Finish Excavating
02.2006 - 06.2006
Assembly/Packing
Bridgestone APM
Upper Sandusky, OH
11.2001 - 12.2005
Education
IT Systems Administrator Program Graduate -
MyComputerCareer
Columbus, OH
01.2013
Skills
Access Control
Microsoft Azure
Intune Administration
Identity Management
Microsoft 365 Administration
Windows 365
Wireless Networking
Network Setup
Network Troubleshooting
Network Security
VPN Setup and Configuration
Active Directory
Group Policy Management
Subnetting
Network Infrastructure Management
Windows Server Management and Configuration
Network Storage Management and Configuration
Application Support
System Backups
Disaster Recovery
Hardware Troubleshooting
Storage
Configuration
Business Email Configuration and Management
Company Web Domain and Website Configuration
SSL Renewal Updates
Avaya IP Phone/Server Configuration and Management
Workstation Builds
OS Upgrades
Software Installation
Printer Setup
User Setup
User Devices Setup
Troubleshooting
Password Management
Windows 9x-11
MS Office
Oracle Virtual Box
Sage 50/Peachtree
QuickBooks Enterprise
HTML
Lotus Notes
AS400/PKMS
Certification
CompTIA A+
CompTIA Network+
MCSA Windows Server 2008 Solutions Associate
MTA Networking
MTA Server Administration
MTA Windows Operating Systems
MTA Security
Windows Server 2008 Active Directory, Configuring
Windows Server 2008 Network Infrastructure, Configuring
Windows Senior System Engineer at Insight Enterprise/Brown and Brown HealthcareWindows Senior System Engineer at Insight Enterprise/Brown and Brown Healthcare