Chase Clegg
Fort Worth
Summary
Dynamic IT Systems Administrator with proven expertise at Sky City Holdings in optimizing system performance and enhancing user satisfaction. Skilled in Windows administration and incident management, I excel in troubleshooting and implementing security protocols. Known for fostering collaboration and delivering effective user training, I drive operational efficiency and reliability in IT environments.
Overview
18
18
years of professional experience
Work History
IT Systems Administrator
Sky City Holdings
05.2025 - Current
- Monitored system performance and responded to user inquiries, ensuring efficient IT operations.
- Assisted in troubleshooting hardware and software issues, enhancing user satisfaction and productivity.
- Supported daily maintenance of servers, contributing to system reliability and uptime.
- Managed user accounts and permissions, safeguarding data integrity across platforms.
NOC Technician
Element8
05.2021 - 05.2025
- Monitored network performance and identified issues to ensure system reliability.
- Responded to technical inquiries, providing timely support to users and resolving connectivity problems.
- Assisted in maintaining network documentation, ensuring accuracy and accessibility for team members.
- Collaborated with team members to troubleshoot hardware and software issues effectively.
- Utilized monitoring tools to track system health, proactively addressing potential disruptions.
- Implemented standard operating procedures for incident response, enhancing operational efficiency.
- Participated in training sessions, gaining knowledge on emerging technologies and best practices.
- Contributed to routine maintenance tasks, supporting overall network infrastructure stability.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Assisted in the development of standard operating procedures for NOC processes, contributing to streamlined workflow management.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
Sales Associate
Selecture Inc.
06.2008 - 05.2021
- Developed strong customer relationships through effective communication and personalized service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to enhance store presentation and merchandising strategies.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Degree in International Business - Business
American InterContinental University
Schaumburg, IL06-2022
High School Diploma -
Birdville High School
Fort Worth06-2008
Skills
- Windows administration
- VPN configuration
- Log analysis
- System troubleshooting
- Wireless networking
- Hardware installation
- IT documentation
- Security protocols
- Access control
- Application support
- Email administration
- Firewall administration
- Incident management
- Asset management
- Identity management
- Monitoring tools
- User training
- Network administration
- Mobile device management
- Database administration
- Disaster recovery
- Performance tuning
- Virtualization technologies
- Configuration management
- Group policy management
- Operating systems
Timeline
IT Systems Administrator
Sky City Holdings
05.2025 - Current
NOC Technician
Element8
05.2021 - 05.2025
Sales Associate
Selecture Inc.
06.2008 - 05.2021
Associate Degree in International Business - Business
American InterContinental University
High School Diploma -
Birdville High School