Kelsie Mack
Thorndale
Summary
Dynamic IT Systems Administrator with a proven track record at Cameron ISD, excelling in user account management and system performance monitoring. Adept at enhancing IT infrastructure stability and providing exceptional technical support. Skilled in hardware maintenance and problem-solving, ensuring optimal functionality and user satisfaction across all systems.
Overview
14
14
years of professional experience
Work History
IT Systems Administrator
Cameron ISD
Cameron
05.2023 - Current
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Monitored system performance and implemented strategies for improvement.
- Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
- Maintained an inventory of all IT assets including hardware and software licenses.
- Updated firmware on server hardware components when necessary for improved stability and performance.
- Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Configured switches, routers, wireless access points. according to best practices guidelines.
- Provided technical support to users regarding hardware, software, and networking issues.
IT Technician
Cameron ISD
Cameron
01.2022 - 05.2023
- Collaborated with the IT team, teachers, and administrators to develop strategies for student success.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Resolved hardware issues including replacing parts as necessary.
- Provided training sessions for end users on how to use various software programs.
Shift Leader
Bass Pro Shops
Round Rock
05.2017 - 04.2018
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- I supervised a team of five during daily shifts, ensuring efficient operation and customer satisfaction.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Lead Two Year Old Teacher
Kids Zone Daycare
Georgetown
05.2011 - 05.2016
- Adapted instruction strategies in order to meet the diverse needs of all students.
- Established positive relationships with families through open communication about their child's education experience.
- Assisted with potty-training, feeding, and other daily routines for young students.
- Maintained records of student attendance and progress throughout the school year.
- Integrated technology into the classroom setting by utilizing interactive software programs designed for early learners.
Education
AS Information Technology -
University of Phoenix
Phoenix, AZ12.2022
Associate of Arts - Information Technology
Blinn College
Bryan, TX01-2014
High School Diploma -
Georgetown High School
Georgetown, TX05-2012
Skills
- User account management
- System performance monitoring
- Hardware maintenance
- Network configuration
- IT asset management
- Technical support
- Firmware updates
- Customer service
- Problem solving
- System troubleshooting
- Windows administration
- Email administration
- Web server administration
- Monitoring tools
- Network protocols
- Server and system administration
- Hardware troubleshooting
- Software testing
- Program installations
- End-user training
Timeline
IT Systems Administrator
Cameron ISD
05.2023 - Current
IT Technician
Cameron ISD
01.2022 - 05.2023
Shift Leader
Bass Pro Shops
05.2017 - 04.2018
Lead Two Year Old Teacher
Kids Zone Daycare
05.2011 - 05.2016
AS Information Technology -
University of Phoenix
Associate of Arts - Information Technology
Blinn College
High School Diploma -
Georgetown High School
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