Bao Nguyen
Seattle,WA
Summary
Dedicated IT Systems Administrator known for exceptional user support and attention to detail. Proven ability to configure systems and resolve technical issues, contributing to improved system reliability and user satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
IT Systems Administrator
O'Brien Auto Group
Bellevue, WA
07.2024 - Current
- Installed, configured, and updated operating systems and software applications for optimal performance.
- Conducted analysis of system logs to identify potential issues proactively.
- Managed vendor relationships, ensuring timely procurement of equipment and parts for efficiency.
- Resolved hardware problems swiftly, maintaining high standards of operational integrity.
- Handled after-hours emergencies with accuracy while maintaining a flexible schedule.
- Designed, configured and tested computer hardware and operating system software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Help Desk Technician
O'Brien Auto Group
Bellevue, WA
2012 - 07.2024
- Resolved customer inquiries through phone, email, and in-person interactions efficiently.
- Ensured timely support for end-users by troubleshooting technical issues.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Configured user accounts and permissions across different software applications effectively.
- Managed account creation, password resets, and server access configurations seamlessly.
- Enhanced user self-service by updating knowledge base articles to reduce repeat inquiries.
- Participated in after-hours on-call rotation for critical support needs.
Education
High School Diploma -
Franklin High School
Seattle, WA06-2006
Skills
- User account management
- System diagnostics and repair
- Active Directory services
- Email configuration
- Mobile device management
- Hardware and software setup
- Vendor coordination
- Document management
- Attention to detail
- Sophos endpoint security
- Reynolds and Reynolds DMS expertise
- Extreme Networks proficiency
Certification
- Cisco Certified Support Technician Networking
- Cisco Certified Support Technician IT Support
Timeline
IT Systems Administrator
O'Brien Auto Group
07.2024 - Current
Help Desk Technician
O'Brien Auto Group
2012 - 07.2024
High School Diploma -
Franklin High School