Adam Steinberg
Southfield,MI
Summary
A curious-mined copywriter with a tactile sense for sales and customer resolutions. A lifelong learner who is regularly in need of a new challenge.
Overview
13
13
years of professional experience
Work History
Social Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales
Dyson
04.2019 - 03.2024
- Handled customer inquiries professionally via direct messages or comments sections, maintaining a high level of satisfaction among users.
- Managed multiple social media accounts simultaneously, ensuring cohesive messaging across all channels.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Remote Customer Support Agent
Collage.com
11.2018 - 01.2019
- Technical and operations support for customers using SaaS platform over chat, email and phone.
- Worked effectively in fast-paced environments during the busy Q4 season (90 percent of the business in the 3 months)
Senior IT Field Technician
Tech@MyDesk
07.2017 - 07.2018
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Maintained detailed documentation regarding all aspects of IT infrastructure such as network configurations, hardware specifications, and software licenses.
Licensed Real Estate Broker / Front Desk Administrator
MAX EDGE
05.2016 - 10.2016
- Residential brokerage in the City of Chicago: Lakeview, downtown and the northside
- Marketing, client service, graphic design, office management and banking.
Operations Manager
SMS Assist
07.2014 - 01.2015
- Remote facilities maintenance management for Fortune 100 big-box retail clients
- Liaison among corporate customers, service technicians and store management.
Real Estate Broker / Team Leader
DSA Realty Services LLC
12.2010 - 12.2013
- Team Leader of top-grossing downtown Manhattan residential realty group overseeing high-dollar-value sale and rental transactions.
Education
Bachelor of Science in Communications in Communications / Psychology -
Excelsior University
Albany, NYSkills
E-Commerce
Copywriting
Sales
Social Media Strategy
Community Management and Moderation
Social Media and Promotion
Timeline
Social Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales
Dyson
04.2019 - 03.2024
Remote Customer Support Agent
Collage.com
11.2018 - 01.2019
Senior IT Field Technician
Tech@MyDesk
07.2017 - 07.2018
Licensed Real Estate Broker / Front Desk Administrator
MAX EDGE
05.2016 - 10.2016
Operations Manager
SMS Assist
07.2014 - 01.2015
Real Estate Broker / Team Leader
DSA Realty Services LLC
12.2010 - 12.2013
Bachelor of Science in Communications in Communications / Psychology -
Excelsior University