Summary
Overview
Work History
Education
Skills
Timeline
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Adam Steinberg

Southfield,MI

Summary

A curious-mined copywriter with a tactile sense for sales and customer resolutions. A lifelong learner who is regularly in need of a new challenge.

Overview

13
13
years of professional experience

Work History

Social Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales

Dyson
04.2019 - 03.2024
  • Handled customer inquiries professionally via direct messages or comments sections, maintaining a high level of satisfaction among users.
  • Managed multiple social media accounts simultaneously, ensuring cohesive messaging across all channels.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.

Remote Customer Support Agent

Collage.com
11.2018 - 01.2019
  • Technical and operations support for customers using SaaS platform over chat, email and phone.
  • Worked effectively in fast-paced environments during the busy Q4 season (90 percent of the business in the 3 months)

Senior IT Field Technician

Tech@MyDesk
07.2017 - 07.2018
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
  • Maintained detailed documentation regarding all aspects of IT infrastructure such as network configurations, hardware specifications, and software licenses.

Licensed Real Estate Broker / Front Desk Administrator

MAX EDGE
05.2016 - 10.2016
  • Residential brokerage in the City of Chicago: Lakeview, downtown and the northside
  • Marketing, client service, graphic design, office management and banking.

Operations Manager

SMS Assist
07.2014 - 01.2015
  • Remote facilities maintenance management for Fortune 100 big-box retail clients
  • Liaison among corporate customers, service technicians and store management.

Real Estate Broker / Team Leader

DSA Realty Services LLC
12.2010 - 12.2013
  • Team Leader of top-grossing downtown Manhattan residential realty group overseeing high-dollar-value sale and rental transactions.

Education

Bachelor of Science in Communications in Communications / Psychology -

Excelsior University
Albany, NY

Skills

E-Commerce

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Timeline

Social Media Expert / Ecommerce Customer Service Resolutions / Online advisor / Operations / Commissioned Sales

Dyson
04.2019 - 03.2024

Remote Customer Support Agent

Collage.com
11.2018 - 01.2019

Senior IT Field Technician

Tech@MyDesk
07.2017 - 07.2018

Licensed Real Estate Broker / Front Desk Administrator

MAX EDGE
05.2016 - 10.2016

Operations Manager

SMS Assist
07.2014 - 01.2015

Real Estate Broker / Team Leader

DSA Realty Services LLC
12.2010 - 12.2013

Bachelor of Science in Communications in Communications / Psychology -

Excelsior University

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Adam Steinberg