Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Adam Stephens

Knoxville,TN

Summary

Dynamic Business Development Manager with a proven track record at GPC NAPA Autoparts, excelling in customer relationship management and strategic sales growth. Adept at analyzing market trends and resolving client issues, I drive performance improvements and foster team collaboration to achieve ambitious sales targets. Committed to delivering exceptional customer service and quality control.

Overview

29
29
years of professional experience

Work History

Business Development Manager

GPC NAPA Autoparts
Nashville, TN
10.2024 - Current
  • Developed and implemented strategies to increase sales and market share.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Resolved customer complaints regarding sales and service.
  • Monitored industry trends and technological advancements to stay ahead of competition.

Territory Sales Manager

GPC NAPA Autoparts
Nashville, TN
08.2019 - 10.2024
  • Maintained a detailed database of customers including contact information, order history, preferences.
  • Analyzed customer feedback to identify potential opportunities for increasing sales.
  • Resolved customer complaints promptly by providing accurate information about products or services.
  • Provided technical assistance when needed during the sale process.
  • Monitored competitors' activities, pricing, and promotions in the region.
  • Engaged in cold calling activities to generate leads for potential new customers.
  • Conducted market research to identify new business opportunities within the territory.
  • Developed and implemented sales plans to achieve regional goals.
  • Created and managed relationships with key customers in the region.

Store Manager

GPC NAPA Autoparts
Knoxville, TN
08.2012 - 08.2019
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Performed regular price checks to ensure competitive pricing.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.

Construction Worker

Mears Home Improvement
Knoxville, TN
01.1996 - 08.2019
  • Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Transported materials from one site location to another using trucks or trailers.
  • Ensured compliance with local codes regarding building regulations.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Mixed concrete, mortar and other materials to prepare building material.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Partnered with Mears Home Improvement during weekends, days off, and vacations for over 20 years.

Police Officer

Knoxville Police Department
Knoxville, TN
04.2001 - 07.2012
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Prepared detailed reports on incidents and arrests made.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Advised citizens on safety precautions and preventive measures against crime.
  • K9 Handler, 2004-2011
  • Field Training Officer for new recruits out of the academy.
  • Lead officer for KPD Drug Interdiction Team
  • Fatal Accident Investigator.

Construction Worker

Clayton Mobile Homes
Knoxville, TN
04.1996 - 02.2001
  • Ensured compliance with local codes regarding building regulations.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Monitored progress of construction activities making sure deadlines were met.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Used laser measuring tools to calculate lengths, widths, and heights.
  • Displayed high standards for quality workmanship and routinely double-checked work.

Education

Some College (No Degree) - Criminal Justice

Walter State Community College
Morristown, TN

Skills

  • Customer relationship management
  • Communication skills
  • Problem solving
  • Team collaboration
  • Quality control
  • Cost management
  • Mentoring and coaching
  • Account management
  • Goals and performance
  • Customer service

Affiliations

  • Enjoy the outdoors. Hunting, fishing and camping
  • Family time
  • Car enthusiast

Timeline

Business Development Manager

GPC NAPA Autoparts
10.2024 - Current

Territory Sales Manager

GPC NAPA Autoparts
08.2019 - 10.2024

Store Manager

GPC NAPA Autoparts
08.2012 - 08.2019

Police Officer

Knoxville Police Department
04.2001 - 07.2012

Construction Worker

Clayton Mobile Homes
04.1996 - 02.2001

Construction Worker

Mears Home Improvement
01.1996 - 08.2019

Some College (No Degree) - Criminal Justice

Walter State Community College

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