Shannon Green
Paso Robles,CA
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
33
33
years of professional experience
Work History
Business Development Manager
Gars transmissions
Paso Robles, CA
03.2002 - Current
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Developed and implemented strategies to increase sales and market share.
- Organized meetings between senior management and prospective customers.
- Researched target markets to understand the needs of current and potential customers.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Conducted research on industry trends, competitor activities, and customer needs.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Collaborated with marketing team members to design promotional materials.
- Conducted market research and analysis to identify new business opportunities.
- Attended tradeshows and conferences to network with potential clients.
- Drafted proposals for prospects in response to their requests for information.
- Created presentations to attract new business opportunities.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Collaborated with internal teams for successful execution of projects.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Maintained a database of existing customers and prospective leads.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Identified potential clients, built relationships, and negotiated contracts.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Managed budgets and resources efficiently to maximize return on investment.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Conducted competitive analysis to inform strategic decisions and positioning.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Facilitated training and development programs for sales and business development teams.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Developed and executed strategic business plans to achieve revenue and growth targets.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Conducted risk assessments for potential business ventures or strategies.
- Implemented CRM strategies to improve customer engagement and retention.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used change methodologies to increase sales and led projects for increased productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Health Insurance Biller / Medical Office
Tenet Healthcare Corporation
Paso Robles, California
03.1992 - 03.2002
- Billing specialist. Customer service. Refund specialist.
- Researched and resolved discrepancies in patient accounts, insurance claims, and billing records.
- Prepared and processed invoices for payment by insurers according to established procedures.
- Performed quality control checks on all submitted claims prior to submission to the insurer.
- Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.
- Generated reports detailing account activity such as claim submissions, denials.
- Assisted in the development of new processes and procedures related to billing activities.
- Analyzed trends in denials and underpayments; developed strategies for addressing them.
- Maintained detailed records of all transactions related to insurance billing activities.
- Adhered to HIPAA guidelines regarding confidentiality of patient data at all times.
- Reviewed and analyzed insurance policies to ensure accuracy of billing information.
- Reconciled payments received against outstanding balances due from insurers.
- Processed appeals for denied insurance claims ensuring timely reimbursement from third-party payers.
- Provided customer service support regarding insurance coverage questions or concerns.
- Managed follow up on unpaid or rejected claims; contacted insurers as necessary for resolution.
- Attended relevant training courses as required by management or regulatory bodies.
- Implemented changes in system parameters when needed based on changes in contracts and policies.
- Conducted regular audits of accounts receivable aging report ensuring accuracy.
- Developed strong working relationships with internal departments and external stakeholders.
- Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.
- Collaborated with medical staff to ensure accurate coding of services rendered to patients.
- Verified accuracy of patient data including demographics, payer information, and coding.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted new policyholders with processing claims.
- Collaborated with fellow team members to manage large volume of claims.
- Precisely calculated refunds, premiums, and adjustments.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Signed payment approvals accepted claims.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Organized information by using spreadsheets, databases or word processing applications.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Handled billing related activities focused on medical specialties.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Examined claims, records and procedures to grant approval of coverage.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Handled modification and updating of policies.
Education
Medical Office - Medical Office
Santa Barbara Business College
Santa Maria, CA05-1993
Skills
- Strategic planning
- Market research
- Sales forecasting
- Lead generation
- Business development
- Key decision making
- Business intelligence and analysis
- Account management
- Customer service
- Client consultations
- Training and mentoring
- Territory and account management
- Relationship building
- Sales and marketing
- Team building
- Client relationship building
- Customer acquisition
- Research
- Relationship building and rapport
- Customer relationship management
- Project management
- Networking skills
- Competitive analysis
- Sales leadership
Timeline
Business Development Manager
Gars transmissions
03.2002 - Current
Health Insurance Biller / Medical Office
Tenet Healthcare Corporation
03.1992 - 03.2002
Medical Office - Medical Office
Santa Barbara Business College