Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam St. Onge

Newton,NH

Summary

Motivated Junior System Administrator with 2-3 years of hands-on experience in managing and maintaining IT infrastructure. Proven ability to troubleshoot hardware and software issues, administer networks, and ensure system security and reliability

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior System Administrator

ITR Economics
12.2023 - 06.2024
  • Managed onboarding and offboarding of employees.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Implemented and managed engagement, gamification, awards and user group programs.
  • Drove continuous improvement of IT governance processes.
  • Used ticketing system and CRM to track and resolve open customer issues.
  • Coordinated secure system access of users to various department systems and platforms.
  • Managed life cycle replacement of hardware and software.

Assistant Systems Administrator

Nashua School District
02.2022 - 11.2023
  • Responsible for maintaining, troubleshooting, and repairing all districtwide computer systems and network infrastructure
  • Knowledge in Office365/Exchange Admin Center, Google Console, SCCM, Jamf, and Aspen
  • Assist the network admin in troubleshooting local network problems.
  • Detailed upcoming software and system upgrades for administration and senior staff.

Help Desk Analyst

World Travel Holdings
09.2021 - 12.2021
  • Provided IT and mobile device support for workforce to maintain efficiency in both sales and production
  • Installed, configured, and maintained desktops, laptops, printers, and other hardware devices
  • Developed and customized PC images for individual users and departments
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

Methuen High school
06.2015

Skills

  • Adaptability and Flexibility
  • Attention to Detail
  • Excellent Communication
  • System monitoring
  • User Support
  • Web Security

Certification

CompTIA A+, CompTIA, 05/01/21, www.comptia.org/certifications/a


CompTIA S+, CompTIA, 04/13/24,

www.comptia.org/certifications/security

Timeline

Junior System Administrator

ITR Economics
12.2023 - 06.2024

Assistant Systems Administrator

Nashua School District
02.2022 - 11.2023

Help Desk Analyst

World Travel Holdings
09.2021 - 12.2021

Methuen High school
Adam St. Onge