Ashley Guerrieo
Newton,NH
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning and coordinating a wide variety of both small-scale and large-scale events within budget. Strong communicator and facilitator from start to finish.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Paint Nite, LLC
12.2017 - 04.2018
- Promptly responded to inquiries and requests from prospective customers and current customers.
- Maintained up-to-date knowledge of event and policy changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exceeded customer call & email guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Floor Manager
Kings Bowl, LLC
10.2013 - 11.2016
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Event Coordinator
Fidelity Investments
09.2012 - 03.2013
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated travel and accommodations for event attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
Associate of Arts - Meeting & Event Planning & Hotel Management
Bunkerhill Community College
SomervilleSkills
- Scheduling
- Customer Service
- Research
- Critical Thinking
- Conflict Resolution
- Problem-solving abilities
- Team Development
- Coordination
- Staff Training
Timeline
Customer Service Representative
Paint Nite, LLC
12.2017 - 04.2018
Floor Manager
Kings Bowl, LLC
10.2013 - 11.2016
Event Coordinator
Fidelity Investments
09.2012 - 03.2013
Associate of Arts - Meeting & Event Planning & Hotel Management
Bunkerhill Community College
Similar Profiles
Yomairy TorresYomairy Torres
PAINT NIGHT INSTRUCTOR at Paint NitePAINT NIGHT INSTRUCTOR at Paint Nite
Raymond Perrault Jr.Raymond Perrault Jr.
Manager at Nite Life East LLC (Little Darlings)Manager at Nite Life East LLC (Little Darlings)
Raymond Perrault Jr.Raymond Perrault Jr.
Club Manager at Nite Life East LLC (Little Darlings)Club Manager at Nite Life East LLC (Little Darlings)