Adam Swartz
West Chicago,IL
Summary
Strategic-thinking individual experienced in sales and operations. Offering engaging and pleasant personality with expertise improving customer relationships. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
30
30
years of professional experience
Work History
Owner
Chicagoland Cookie LLC
Naperville, IL
03.2015 - 02.2024
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Generated revenues yearly and effectively capitalized on industry growth.
- Trained and motivated employees to perform daily business functions.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Trained and developed team members to build human capital.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented district-wide strategies to increase sales and profitability.
- Provided leadership, mentoring, coaching, and training for store managers and their teams.
- Analyzed financial data and performance metrics to identify opportunities for improvement.
- Conducted operational audits in stores to ensure compliance with company policies and procedures.
- Monitored customer service levels in each store and developed initiatives to improve satisfaction ratings.
- Negotiated contracts with vendors to secure favorable terms for merchandise purchases.
- Maintained relationships with key stakeholders including landlords, local government officials, vendors.
- Maximized branch revenue by optimizing daily operations.
General Manager
Cookies by Design Chicago Area
Schaumburg, IL
07.2006 - 04.2015
- Conducted market research to identify potential franchise opportunities.
- Analyzed existing franchises to evaluate financial performance and profitability.
- Assisted clients in developing business plans for franchising their businesses.
- Negotiated contracts with vendors and suppliers for the benefit of franchise owners.
- Advised clients on legal, regulatory and operational issues related to franchising.
Shop Manager
Turner Investment Group
Rolling Meadows, IL
01.1994 - 03.2004
- Conducted regular stock takes to ensure accurate inventory records.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
Education
Bachelor of Arts - Business Administration
University of Oklahoma
Norman, OKAssociate of Arts - Business Administration and Management
Clackamas Academy Of Industrial Sciences
Oregon City, ORSkills
- Portfolio Management
- Operational Analysis
- Budget Planning
- Regulatory Compliance
- Operations Oversight
- Territory Management
- Leadership Development
- Business Development
- Staff Development
Timeline
Owner
Chicagoland Cookie LLC
03.2015 - 02.2024
General Manager
Cookies by Design Chicago Area
07.2006 - 04.2015
Shop Manager
Turner Investment Group
01.1994 - 03.2004
Bachelor of Arts - Business Administration
University of Oklahoma
Associate of Arts - Business Administration and Management
Clackamas Academy Of Industrial Sciences
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