Adam Titchenal
Convergys
Belleville,IL
1
Certification
26
years of professional experience
Knowledgeable Customer Service Representative with comprehensive background in client relations. Resolved complex issues and improved customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering collaborative environments.
Work History
Research and Adjustment Representative III
13 Years 10 Months- - Oversaw case management processes to ensure effective client support - Processed payment returns for accuracy and compliance - Provided customer service support to address client inquiries
- - Performed office work tasks to ensure efficient operations - Communicated with agencies via email to coordinate actions - Completed required updates to maintain accurate records
- - Managed hybrid work-from-home activities to optimize productivity - Utilized multiple systems to streamline workflow and processes - Maintained constant backup measures to protect data integrity
Resolutions Team Representative
14 Years 7 Months- Provided customer service support to address inquiries and resolve issues - Create Payment Arrangements
- Followed company policies to ensure compliance in daily operations - Utilize Tools/Resolve Customer Issues
- Collaborated as part of a team ranked 5th out of 37 in performance
Computer Technician Intern
4 Months- - Set up computers at designated workstations. - Organized and maintained work inventory records. - Installed software applications on user devices.
- Reason for Leaving: Internship Completed.
- Diagnosed and resolved hardware and software issues for medical equipment and systems.
- Assisted in maintaining network connectivity and troubleshooting server problems effectively.
- Supported IT team in installing, configuring, and upgrading computer systems across the hospital.
Education
Associates of Arts and Associates of Science
- Graduated Associates of Arts and Associates of Science
HS Diploma
- Graduated HS Diploma
Skills
System optimization
Customer relationship management
Network maintenance
Analytical thinking
Problem solving
Client assistance
Results-Driven
Report Generation
Goal-oriented mindset
Data entry proficiency
Case management
Customer support
Certification
- Received A+ Certification December 2006
- Received Network + Certification January 2007
Timeline
Research and Adjustment Representative III
Bank of America
10.2012 - CurrentRead More
Resolutions Team Representative
Convergys
01.2012 - CurrentRead More
Computer Technician Intern
Scott Air Force Base Hospital
08.2000 - 12.2000Read More
Belleville Township High School East
HS Diploma
Read More
Southwest Illinois College
Associates of Arts and Associates of Science
Read More