Summary
Overview
Work History
Education
Skills
Timeline
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Adam Topping

Waukesha,WI

Summary

Dynamic professional with a strong background in security and customer service at Target. Proven ability to enhance customer loyalty and reduce inventory loss through effective decision-making and organized operations. Skilled in managing front-end processes and building rapport, ensuring exceptional service and satisfaction. Reliable team player dedicated to achieving corporate goals.

Overview

12
12
years of professional experience

Work History

Guest Service Coworker

Kwik Trip
waukesha, Wisconsin
10.2022 - Current
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Stocked shelves with merchandise according to store layout guidelines.
  • Assisted customers in locating products and answering inquiries.
  • Maintained cleanliness and orderliness of sales floor and storage areas.
  • Monitored product expiration dates and removed outdated items promptly.

Target Security Specialist

Target
Waukesha, WI
05.2022 - Current
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified potential shoplifters and alerted management.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Partnered with store managers on basis to conduct loss investigations.
  • Built cross-functional relationships with business partners to reduce losses.

Guest Service Advocate

Target
Delafield, WI
10.2019 - 05.2022
  • Built customer loyalty and strength by finding solutions to customers needs.
  • Prepared solutions to ensure customer retention.
  • Assisted team members needing help with guest interactions
  • Collaborated with AP leader for reducing shrinkage at self checkout
  • Organized with other guest service team members to ensure guest satisfaction
  • Worked within leader expectations for furthering corporate goals

Front End Coordinator

Albrecht's Sentry
Delafield, WI
09.2013 - 09.2019
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Assisted customers by asking appropriate questions to help find needed products.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Cultivated environment focused on customer satisfaction and unparalleled support.

Electronics Technician Intern

Briggs & Stratton
Wauwatosa, WI
06.2016 - 06.2017
  • Assisted engine techs with disassemble and reassembly of engines
  • Helped organize team resources for easier inventory and productivity
  • supported team in upgrading of dyno test cells for engine testing
  • collaborated with other teams for testing of prototype

Education

Some College (No Degree) - Electrical Engineering Technology

Waukesha County Technical College
Pewaukee, WI

Skills

  • Initiative and decision-making
  • Customer service expertise
  • Schedule and task management
  • Reliability and trustworthiness
  • Organization and attention to detail
  • Front-end operations
  • Transaction adjustments
  • Safety advocacy
  • Shift coordination
  • Trespassing prevention
  • Theft prevention
  • Operational procedures
  • Strategic planning
  • Crisis management
  • Theft detection

Timeline

Guest Service Coworker

Kwik Trip
10.2022 - Current

Target Security Specialist

Target
05.2022 - Current

Guest Service Advocate

Target
10.2019 - 05.2022

Electronics Technician Intern

Briggs & Stratton
06.2016 - 06.2017

Front End Coordinator

Albrecht's Sentry
09.2013 - 09.2019

Some College (No Degree) - Electrical Engineering Technology

Waukesha County Technical College

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