Josie Hall
Ames,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Guest Service Coworker
Kwik Trip
12.2022 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item into stock and documenting changes in digital inventory files.
- Upsold additional products and services to customers, increasing revenue.
Marketing and Media Manager
CyBowl & Billiards
08.2020 - Current
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Created new and engaging events to target niche markets during seasonally induced downtime.
- Supervised online and offline ad campaigns, reporting on results.
- Collaborated with a team of 8 individuals to ensure business success and customer satisfaction during large rental events.
- Taught 15 in-house employees strategies for successful internal and external communications.
Education
Bachelor of Science - Animal Science
Iowa State University
Ames, IA05.2024
Skills
- Strong empathy
- Basic accounting
- Documentation And Reporting
- Clear Communication
- Problem Resolution
- Creativity and Innovation
- Decision-Making
- Teamwork and Collaboration
- Honest and Dependable
Timeline
Guest Service Coworker
Kwik Trip
12.2022 - Current
Marketing and Media Manager
CyBowl & Billiards
08.2020 - Current
Bachelor of Science - Animal Science
Iowa State University