Alisha Twitchell
Reno,NV
Summary
Diligent manager with comprehensive background in office management and team supervision. Successfully streamlined office operations and implemented effective administrative processes. Demonstrated leadership and organizational skills in managing staff and resources.
Overview
14
14
years of professional experience
Work History
Manager of Operations and Sales
MMD Bridal
08.2011 - Current
- Lead a team of 10-15 staff in daily operations across two locations, ensuring efficient seven-day-a-week service.
- Manage logistics for over $2 million in annual sales and the timely delivery of goods, optimizing supply chain performance.
- Resolve conflicts effectively between staff and customers, enhancing workplace morale and customer satisfaction.
- Develop and implement policies and procedures from the ground up, fostering an efficient workflow that improves team performance.
- Cultivate strong relationships with over 20 external vendors, ensuring reliable procurement and service support.
- Manage communications by monitoring three email addresses and coordinating incoming calls and texts across two phone lines.
- Generate and organize comprehensive reports (weekly, monthly, quarterly, yearly) through Microsoft Excel to assess company and employee performance.
- Delegate and oversee daily, weekly, and monthly tasks to meet deadlines, ensuring project completion and operational targets.
- Train new and existing staff in software applications, sales techniques, and clerical skills to maintain company standards.
- Calculate and establish all financial and operational KPIs monthly and quarterly, tracking progress towards business objectives.
- Conduct monthly one-on-one meetings with employees to promote growth, set individual goals, and monitor progress for
- Supervised operations staff and kept employees compliant with company policies and procedures leading to retention rate of 90% over the last 5 years.
Education
Bachelor of Arts - Psychology
University of Nevada
Reno, NV05-2010
Skills
- Strategic issue analysis
- Effective team leadership
- Operations oversight
- Customer service
- Operations monitoring
- Staff training and management
Timeline
Manager of Operations and Sales
MMD Bridal
08.2011 - Current
Bachelor of Arts - Psychology
University of Nevada
Advancement at MMD Bridal
2011 - 2012, Stylist, Swoon Bridal
2012 - 2014, Lead Stylist, Swoon Bridal
2014 - 2018, Sales Manager, Swoon Bridal
2018 - 2024, Store Manager, Swoon Bridal
2024 - Current, Operations Manager, MMD Bridal
Software Experience
- Task and Workflow Software
Utilized tools like Todoist to streamline project management and optimize team productivity. - Communications Software
Experienced in Microsoft Teams, Outlook, and TextRequest for enhancing team collaboration and communication. - Point of Sale Software
Proficient in Square, Shopify and industry specific bridallive.com for managing transactions and inventory tracking. - Scheduling Software
Used Google Calendar, Microsoft Outlook and Connecteam for managing appointments and team schedules. - Operating Systems
Experienced with Windows and macOS ensuring smooth operation of all workplace technology. - Conducted Training and problem-solving sessions for all of the above to ensure team proficiency.
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