Adam Van Horne
Grapevine,TX
Summary
Hardworking and highly trainable Veteran with strong abilities in Warehouse Management and Customer Service. Offering a dedication and commitment to company goals and objectives. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Sales Development Representative
Kings III
Remote , Remote
10.2023 - Current
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Maintained an up-to-date database of prospects and clients.
- Provided timely follow-up after initial contact for further customer engagement.
- Gathered customer requirements and provided product information to meet their needs.
- Collaborated with sales and marketing teams to strategize and implement targeted campaigns.
- Utilized CRM tools to track and manage sales pipeline effectively.
- Attended trade shows to generate leads and increase brand awareness.
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
Customer Service Representative
Allen Fly Fishing/Sixgill Fishing Products
Southlake, TX
11.2021 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
Warehouse Manager
Allen Fly Fishing/Sixgill Fishing Products
Southlake, TX
04.2018 - 05.2023
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts
- Generated warehouse shipping documents, packing lists and invoices.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Participated in the hiring, training and motivating of warehouse staff to meet tight schedules and demanding performance targets.
- Trained staff on material handling processes to reduce shipping times.
- Managed day-to-day operations, monitoring incoming deliveries and overseeing warehouse workers.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Directed investigations to verify and resolve customer complaints.
- Consistently met company and department objectives within budget and time constraints.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Supervisor
UPS
Forth Worth, TX
03.2017 - 04.2018
- Managed scheduling and training of 30+ employees per shift.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan goals.
- Conducted employee observations and documented findings.
- Responded to information requests from superiors, providing specific documentation.
- Supported accident investigations and prepared related paperwork.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Coordinated and dispatched outbound trucks to various hub locations throughout the DFW.
Aviation Electrician's Mate Third Class
United States Navy/ VFA-37
Virginia Beach, VA
10.2004 - 10.2008
- Performed preventive maintenance on avionics for pilot to properly maneuver aircraft and navigate desired course.
- Troubleshot and identified discrepancies and ordered parts to repair electronic assemblies to facilitate solutions.
- Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
- Read and interpreted safety rules, operating and maintenance instructions and procedure manuals to solve problems.
- Completed flightline, hangar maintenance and repairs on 12 assigned F/A-18C Hornet aircraft.
- Deployed overseas onboard the USS Harry S. Truman CVN 75 in support of Operation Iraqi Freedom and Operation Enduring Freedom.
- Obtained a National Defense, Global War on Terrorism, Global War on Terrorism expeditionary and Good Conduct Medals
- Completed Airman Apprentice School at NAS Pensacola ,FL
- Completed Naval Boot Camp at RTC Great Lakes , IL.
Education
Bachelor of Arts - History/Pre-law
The University of Texas At Arlington
Arlington, TX12.2014
High School Diploma -
Southlake Carroll Senior High School
Southlake, TX05.2003
Skills
- Highly Trainable
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Order and Refund Processing
- Report Generation
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Adaptive Team Player
- Quality Control
- Shipping and Receiving Understanding
- Problem-Solving Abilities
- Retail Sales Customer Service
- Experience with CRM (Sales Force, Sales Loft)
- References available on request
Timeline
Sales Development Representative
Kings III
10.2023 - Current
Customer Service Representative
Allen Fly Fishing/Sixgill Fishing Products
11.2021 - 05.2023
Warehouse Manager
Allen Fly Fishing/Sixgill Fishing Products
04.2018 - 05.2023
Supervisor
UPS
03.2017 - 04.2018
Aviation Electrician's Mate Third Class
United States Navy/ VFA-37
10.2004 - 10.2008
Bachelor of Arts - History/Pre-law
The University of Texas At Arlington
High School Diploma -
Southlake Carroll Senior High School
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