Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Landen Wohrle

Koloa,HI

Summary

Bachelors of Business management from the University of Alaska. Specializing in customer service since February 2022 and professional leadership positions since 2019. Proven ability for management, critical thinking, work ethic, excelling in interpersonal communication, and leading teams. Furthermore, working professionally as a behavior technician between 2019-2022, I learned how to think critically, adapt to unique challenges and problem solve in an intense environment. Furthermore, since working as a barista starting in 2022, I have developed excellent customer relation and communication skills. Additionally, I have professional office experience as an office administrator in 2018. Furthermore, experience as a motivated, self-starter by working as a fleet manager for Austin Marshall Rentals. Overall, strengths include a strong work ethic, high trainability, trustworthiness, medium-advanced computer skills including Microsoft office programs, the ability to communicate effectively, and exceptional ability to think critically in order to solve unique problems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Sales Agent)

Hertz RAC
12.2023 - Current
  • Maintain customer satisfaction by effective communication, problem resolution, and meeting needs/expectations of customers. Averaging 180 customers daily.
  • Demonstrated in-depth knowledge of Hertz products and services in order to give informed recommendations to customers based on preferences and requirements.
  • Effectively managed reservations, ensuring accurate documentation and timely follow-up to confirm and adjust bookings as needed.
  • Consistently met and exceeded monthly sales targets demonstrating ability to upsell and cross-sell additional services and upgrades
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Lead Barista

Eden Coffee
07.2022 - 11.2023
  • Barista duties include but are not limited interfacing with customers, handing money, restocking, cleaning/regular upkeep and delivering quality product to customers.
  • Training new baristas.

Waitstaff

Brenecke's Beach Broiler
04.2023 - 10.2023
  • Taking and delivering food/drink orders.
  • Providing excellent customer service.
  • Upselling and recommending additional items.
  • Collaborating with various staff and keeping organized workspace.

Rental Vehicle Fleet Manager

Austin Marshall Rentals
02.2022 - 01.2023
  • Management of vehicle fleet includes delivery of vehicles to customers, standard upkeep and maintenance of fleet, interfacing with, and managing relations with customers.

Barista

Aloha Roastery
03.2022 - 07.2022
  • Barista duties include but are not limited to handling money, customer service and delivering quality products to customers.

Registered Behavior Technician (RBT)

Behavior Matters LLC
06.2019 - 01.2022
  • Teaching clients aged 4-14 rudimentary-advanced communication, social, behavior, and education skills.
  • Training new Registered Behavior Technicians since early 2020.

Registered Behavior Technician (RBT)

Bayada Behavioral Health
02.2021 - 05.2021
  • Worked one on one with an 11-year-old client within the public school system.
  • Facilitated learning, social skills, and behavior therapy.
  • Coordinated with teachers and behavior analysts to implement behavior treatment plans.

Office Administrator

Behavior Matters LLC
05.2018 - 08.2018
  • Facilitated office operations by ensuring smooth workflow.
  • Duties include filing, responding to emails, calling clients, completing various tasks for various office members.
  • Created standardized work operations and training schedule for new office employees.
  • Demonstrated basic-advanced knowledge of Microsoft office programs such as Word, Excel, and PowerPoint.

Education

BBA in Business Management - College of Business and Public Policy

University of Alaska Anchorage
Anchorage, AK
05.2023

Skills

  • Proven management skills
  • Excellent written and verbal communication skills
  • Highly trainable
  • Showing high quality ability to professionally interact with clients

Certification

  • Registered Behavior Technician, Behavior Analyst Certification Board, 2019, 2022
  • Heartsaver CPR AED, American Heart Association, 2019, 2023
  • CPI Nonviolent Crisis Intervention Training, Crisis Prevention Institute, 2019, 2023
  • Quality Behavioral Solutions Safety-Care & Crisis Prevention, Quality Behavior Solutions, 2021, 2022
  • Responsive Web Design, FreeCodeCamp.org, Current

Awards

  • National Honor Society Nominee (2019-2023)
  • UA Scholar (2018-2023)
  • Alaska Performance Scholarship (2018-2023)
  • High School Salutatorian (Class of 2018)

References

References are available upon request.

Timeline

Customer Service Representative (Sales Agent)

Hertz RAC
12.2023 - Current

Waitstaff

Brenecke's Beach Broiler
04.2023 - 10.2023

Lead Barista

Eden Coffee
07.2022 - 11.2023

Barista

Aloha Roastery
03.2022 - 07.2022

Rental Vehicle Fleet Manager

Austin Marshall Rentals
02.2022 - 01.2023

Registered Behavior Technician (RBT)

Bayada Behavioral Health
02.2021 - 05.2021

Registered Behavior Technician (RBT)

Behavior Matters LLC
06.2019 - 01.2022

Office Administrator

Behavior Matters LLC
05.2018 - 08.2018

BBA in Business Management - College of Business and Public Policy

University of Alaska Anchorage

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