Summary
Overview
Work History
Education
Skills
Certification
References
Skills
Education
Contact
Awards
Timeline
Generic

Landen Wohrle

Koloa,HI

Summary

Bachelors of Business management from the University of Alaska. Specializing in customer service since February 2022, and professional leadership positions since 2019. Proven ability in management, critical thinking, strong work ethic, excelling in interpersonal communication, and leading teams. Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Sales Agent)

Hertz RAC
Lihue, Hawaii
12.2023 - Current
  • Maintain customer satisfaction by effective communication, problem resolution, and meeting needs/expectations of customers. Averaging 180 customers daily.
  • Demonstrated in-depth knowledge of Hertz products and services in order to give informed recommendations to customers based on preferences and requirements.
  • Effectively managed reservations, ensuring accurate documentation and timely follow-up to confirm and adjust bookings as needed.
  • Consistently met and exceeded monthly sales targets demonstrating ability to upsell and cross-sell additional services and upgrades
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Lead Barista

Eden Coffee
Koloa, Hawaii
07.2022 - 11.2023
  • Barista duties include but are not limited interfacing with customers, handing money, restocking, cleaning/regular upkeep and delivering quality product to customers.
  • Training new baristas.

Waitstaff

Brenecke's Beach Broiler
Poipu, Hawaii
04.2023 - 10.2023
  • Taking and delivering food/drink orders.
  • Providing excellent customer service.
  • Upselling and recommending additional items.
  • Collaborating with various staff and keeping organized workspace.

Rental Vehicle Fleet Manager

Austin Marshall Rentals
Kalaheo, Hawaii
02.2022 - 01.2023
  • Management of vehicle fleet includes delivery of vehicles to customers, standard upkeep and maintenance of fleet, interfacing with, and managing relations with customers.

Barista

Aloha Roastery
Lihue, Hawaii
03.2022 - 07.2022
  • Barista duties include but are not limited to handling money, customer service and delivering quality products to customers.

Registered Behavior Technician (RBT)

Behavior Matters LLC
Eagle River, Alaska
06.2019 - 01.2022
  • Teaching clients aged 4-14 rudimentary-advanced communication, social, behavior, and education skills.
  • Training new Registered Behavior Technicians since early 2020.

Registered Behavior Technician (RBT)

Bayada Behavioral Health
Lihue, Hawaii
02.2021 - 05.2021
  • Worked one on one with an 11-year-old client within the public school system.
  • Facilitated learning, social skills, and behavior therapy.
  • Coordinated with teachers and behavior analysts to implement behavior treatment plans.

Office Administrator

Behavior Matters LLC
Eagle River, Alaska
05.2018 - 08.2018
  • Facilitated office operations by ensuring smooth workflow.
  • Duties include filing, responding to emails, calling clients, completing various tasks for various office members.
  • Created standardized work operations and training schedule for new office employees.
  • Demonstrated basic-advanced knowledge of Microsoft office programs such as Word, Excel, and PowerPoint.

Education

BBA in Business Management - College of Business and Public Policy

University of Alaska Anchorage
Anchorage, AK
05.2023

Skills

  • Proven management skills
  • Strong Written Communication
  • Upselling techniques
  • Customer relationship management
  • Reservation management
  • Customer service
  • Problem solving
  • Microsoft Office Suite
  • Relationship building
  • Spreadsheets
  • Data entry
  • Critical thinking
  • Staff education and training
  • Empathy and patience

Certification

  • Registered Behavior Technician, Behavior Analyst Certification Board, 2019, 2022
  • Heartsaver CPR AED, American Heart Association, 2019, 2023
  • CPI Nonviolent Crisis Intervention Training, Crisis Prevention Institute, 2019, 2023
  • Quality Behavioral Solutions Safety-Care & Crisis Prevention, Quality Behavior Solutions, 2021, 2022
  • Responsive Web Design, FreeCodeCamp.org, Current

References

References are available upon request.

Skills

  • Excellent ability to think critically and problem solve in high intensity environments
  • Strong work ethic

Education

Anchorage, AK

Contact

Koloa, HI 96756

Awards

  • National Honor Society Nominee (2019-2023)
  • University of Alaska recipient of UA Scholar award - (2018-2023)
  • Alaska Performance Scholarship (2018-2023)
  • High School Salutatorian (Class of 2018)

Timeline

Customer Service Representative (Sales Agent)

Hertz RAC
12.2023 - Current

Waitstaff

Brenecke's Beach Broiler
04.2023 - 10.2023

Lead Barista

Eden Coffee
07.2022 - 11.2023

Barista

Aloha Roastery
03.2022 - 07.2022

Rental Vehicle Fleet Manager

Austin Marshall Rentals
02.2022 - 01.2023

Registered Behavior Technician (RBT)

Bayada Behavioral Health
02.2021 - 05.2021

Registered Behavior Technician (RBT)

Behavior Matters LLC
06.2019 - 01.2022

Office Administrator

Behavior Matters LLC
05.2018 - 08.2018

BBA in Business Management - College of Business and Public Policy

University of Alaska Anchorage

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Landen Wohrle