Tanika Clark-Perkins
Reynoldsburg,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Licensed Insurance Agent
Liberty Mutual Group
2023.01 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Obtained certification as Licensed Insurance Agent in multiple states.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
State Auto Insurance
2020.01 - 2022.12
- Enhanced customer and agent satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer and agent complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Assisted agents with policy changes and quote issues
- Exceeded performance metrics consistently, earning recognition as top performer within team.
Retail Store Manager
Cirilla's
2017.08 - 2019.12
- Top performing Store Manager that consistently shows sales growth and profitability
- Supervises Ohio area store including hiring and training high performing sales and support team
- Performed quarterly evaluations on overall store operations and employees
- Managed all levels of multiple projects including budgeting, inventory control, and administration to drive profitability and growth.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Retail Store Associate
CIRILLA'S
2016.07 - 2017.08
- Executed and maintained visually appealing and effective displays to maximise store sales complying with company directives
- Helped increase sales by providing exceptional customer service
- Exceeded job requirements in assisting training of new hires
- Perfect attendance and on/call status.
Dental Assistant
Dr. Vahid Hagee DDS
2014.08 - 2015.10
- All aspects of assistance in dental procedure process, including: Tool organization, X-rays, Instrument sterilization, Documentation of treatment for patient file, Front Desk Appointments and check in, Postoperative instructions for clientele, Teaching of Oral Hygiene techniques and plaque control programs, Fabrication of temporary restorations and custom impressions, Cleaning and polishing of removable oral appliances.
Education
Certification -
Central Ohio Dental Careers
Gahanna, OH07.1998
High School or equivalent - Sales And Marketing Education
Walnut Ridge High School
Columbus, OH06.1994
Skills
- Conflict management
- Dedicated team player
- Detail oriented / Organized
- Diligent multi-tasker
- Excellent communication skills
- Exceptional leader
- First rate customer service skills
- Goal / results oriented
- Highly motivated
- Inventory management
- Excellent training acumen
- Operational and sales budgeting
- Proven time management skills
- Store operations
- Strong merchandising ability
- Account updating
Accomplishments
Obtained license as an Insurance Agent in multiple states 2023
Equipment Skills
- Basic Computer knowledge
- Microsoft Word
- Fax/Copier
- Multi Line Phone system
- Web Exploration/Search engines
Timeline
Customer Service Representative/Licensed Insurance Agent
Liberty Mutual Group
2023.01 - Current
Customer Service Representative
State Auto Insurance
2020.01 - 2022.12
Retail Store Manager
Cirilla's
2017.08 - 2019.12
Retail Store Associate
CIRILLA'S
2016.07 - 2017.08
Dental Assistant
Dr. Vahid Hagee DDS
2014.08 - 2015.10
Certification -
Central Ohio Dental Careers
High School or equivalent - Sales And Marketing Education
Walnut Ridge High School
Similar Profiles
Amaya SmithAmaya Smith
Grounds Keeper at Liberty Mutual GroupGrounds Keeper at Liberty Mutual Group
Beverly JohnsonBeverly Johnson
Machine Operator at Liberty Mutual GroupMachine Operator at Liberty Mutual Group
Humza SheikhHumza Sheikh
Insurance Consultant at Comparion Insurance Agency - Liberty Mutual GroupInsurance Consultant at Comparion Insurance Agency - Liberty Mutual Group