Sarah Welch
Customer Service Rep
Reynoldsburg,OH
Summary
Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer satisfaction standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated employee talented at processing high volumes of error-free transactions and meeting departmental goals.
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Offering 3 years of experience in quickly resolving claimant issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals.
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Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Highlights For Kids
Columbus, Ohio
12.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Managed anywhere between 20 to 60 calls a day.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recorded account information to open new customer accounts
- Updated account information to maintain customer records
- Answered product and service questions, suggesting other offerings to attract potential customers
Customer Service Representative
Randstad
Columbus, OH
02.2019 - 06.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Consulted with customers to determine best methods to resolve service and billing issues
- Answered 700+ inbound calls per day and directed to designated individuals or departments
- Set up and activated customer accounts to maintain QA satisfaction levels
- Documented conversations with customers to track requests, problems and solutions
- Upheld privacy and security requirements established by company regulatory agencies
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Customer Service Associate
Forever 21
Columbus, OH
02.2019 - 01.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Camp Oty'okwa - Summer occupation only.
- Developed and actualized customer service initiatives to decrease wait times
- Informed customers about special promotions and provided detailed information for various products
- Responded to customer calls and emails to answer questions about products and services
- Executes excellent sales floor merchandising and selling
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Bakery, Cake Decorator, Cookie
Giant Eagle
Reynoldsburg, OH
01.2018 - 01.2020
- Maker, meat department
- Was only making $8.50/hr and left to seek higher paying job.
- Prepared special creams and frostings for cakes and other dessert specialties
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Managed material inventory and ordered new materials when needed
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
- Precisely arranged display cases throughout workday to highlight finished products
- Kept work area safe and sanitized by washing utensils, tools and countertops
- Packaged and priced each product according to company pricing procedures
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Coordinated services under supervision of lead baker
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar
- Designed specialty cakes for weddings, birthdays and graduations
Grill Cook, Prep Leader
Five Guys Burgers & Fries
Reynoldsburg, OH
01.2017 - 01.2020
- Opener
- First time I left was due to lack of pay raise while working 80+ hour paychecks
- Second time it closed due to COVID.
- Prepared food items such as meats, poultry and fish for frying purposes
- Monitored line efficiency and implemented improvements for increased productivity
- Oversaw care and maintenance of kitchen equipment
- Distributed food to team members with efficiency in high-volume environment
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines
- Grilled meats and seafood to customer specifications
- Cleaned and maintained kitchen equipment regularly
- Provided support to crew members through all facets of food preparation and delivery
- Planned and delegated all facets of ingredient preparation
- Provided support to crew members, facilitating quick food preparation and delivery
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
Line cook, grill cook, cashier, assistant manager
Chipotle
Reynoldsburg, OH.
01.2012 - 01.2017
- Answered questions about store policies and addressed customer concerns
- Oversaw care and maintenance of kitchen equipment
- Prepared food items such as meats, poultry and fish for frying purposes
- Helped customers complete purchases, locate items and join reward programs
- Monitored line efficiency and implemented improvements for increased productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Handled portion control activities according to specified instructions provided by chef
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
Camp Counselor
Nature Center Expert
Logan, OH
01.2010 - 01.2011
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Followed established emergency procedures to enable best possible resolution of incidents
- Led groups of children safely through variety of camp activities
- Supervised groups of children in log cabins for sleepaway camp
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Worked with children of varying age, interest, skill and developmental levels
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes
- Provided clear instruction to activity and program participants to deliver fun and maintain safety
- Kept athletic and games equipment and facilities organized and maintained
Education
High School Diploma - Business
Grove City High School
Grove City, OH05.2010
Skills
- Report creation
- Report generation
- Credit card payment processing
- Microsoft Office expertise
- Conflict mediation
- High-energy attitude
- Call center experience
- Business development understanding
- Inbound and outbound calling
- Problem-solving abilities
- Retail sales customer service
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Customer Retention Strategies
- Customer Data Confidentiality
- Responding to Difficult Customers
- Customer Account Management
Timeline
Customer Service Representative
Highlights For Kids
12.2021 - 04.2022
Customer Service Representative
Randstad
02.2019 - 06.2021
Customer Service Associate
Forever 21
02.2019 - 01.2020
Bakery, Cake Decorator, Cookie
Giant Eagle
01.2018 - 01.2020
Grill Cook, Prep Leader
Five Guys Burgers & Fries
01.2017 - 01.2020
Line cook, grill cook, cashier, assistant manager
Chipotle
01.2012 - 01.2017
Camp Counselor
Nature Center Expert
01.2010 - 01.2011
High School Diploma - Business
Grove City High School