Adam Veal
Athens,GA
Summary
Self-motivated Product Support Rep with 15 years of comprehensive experience in Electric Power Gas. Passionate about the CG Product and driven by measurable results and inspiring teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technology Solutions Rep I
Caterpillar Energy Solutions Inc.
Alpharetta, GA
07.2012 - Current
- Collaborated with dealers & Service Territory Managers to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with dealer/customer and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Conducted research to answer questions and handle issues using multiple systems and resources. SAP, Service Shop (SME), Service Library, CG Portal, PSC, DSN.
- Warranty review & processing.
- Commissioning Consultancy/Support Coordination for new CG project start up.
- Support dealer/customer parts distribution, sales, identification, and order fulfillment.
- Work and interface directly with dealers and Service Territory Managers to understand their CG product support needs.
Logistics Administrator/Product Support
Deutz Power Systems/MWM Of America Inc.
Duluth, GA
07.2008 - Current
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Detected and enforced improvement opportunities in supply chain.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Field service/maintenance & mechanical experience on MWM/CAT large gas engine generator sets (complete overhauls, regular services and repairs).
- Investigated and resolved customer inquiries and complaints quickly.
CAD Draftsman
Century Granite Company
Elberton, GA
01.2002 - 07.2008
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Created/designed CAD models and drawings of custom granite tombstones, mausoleums, monuments, and memorials.
- Continually seek, define, and implement areas of improvement in drafting production field.
Education
Associate of Applied Science - Industrial Systems Technology
Athens Technical College
Athens, GA06.2015
High School Diploma -
Elbert County High School
Elberton, GA05.2001
Skills
- Remote Monitoring & Support
- Work with multinational organizations
- CG Product System Tools
- SAP & QuickBooks experience
- Technical support & troubleshooting
- 15 years experience with MWM/CES
Certification
- Electric Motor Controls - Athens Technical College
- Fluid Power - Athens Technical College
- PLC Programmable Logic Controllers - Athens Technical College
- TEM (L200) - CES Inc.
- TPEM (L200) - CES Inc.
- Gas Engine Basics - MWM of America Inc.
Timeline
Technology Solutions Rep I
Caterpillar Energy Solutions Inc.
07.2012 - Current
Logistics Administrator/Product Support
Deutz Power Systems/MWM Of America Inc.
07.2008 - Current
CAD Draftsman
Century Granite Company
01.2002 - 07.2008
Associate of Applied Science - Industrial Systems Technology
Athens Technical College
High School Diploma -
Elbert County High School