Abimbola Ogundare
Maplewood,MN
Summary
Detail-oriented Technical Support Specialist with 3 years of experience in data operations, system maintenance, and user support. Skilled in configuring, deploying, and maintaining Wintel/Linux PCs, printers, and network devices. Proficient in Microsoft 365, Teams, and ITSM tools, with a strong focus on customer service, ticket resolution, and meeting SLA targets. Self-motivated and adaptable, with a solid track record of supporting diverse IT environments efficiently.
Overview
6
6
years of professional experience
Work History
Technology Solutions Specialist-Contract
Minnesota Valley Transit Authority (MVTA)
01.2025 - 04.2025
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Installed operating systems, set up emails and updated programs.
- Prepare routine reports on a monthly basis.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Collaborated with IT department to troubleshoot technical issues affecting the efficiency of data operations.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
IT Transit Technician Intern
Minnesota Valley Transit Authority (MVTA)
02.2023 - 04.2024
- Configured and maintained ticketing systems for high-traffic events such as the State Fair and Renaissance Festival
- Conducted system upgrades and maintained precise documentation of hardware/software discrepancies and resolutions
- Performed network configurations and set up new PCs and vehicle systems
- Documented internal processes, job tasks, and maintained detailed job logs for reference and training purposes.
- Provided technical updates and collaborated with IT leads to ensure project success
- Troubleshoot and configured In-vehicle logical units that are installed on all active vehicles as needed
Aircraft Technician- Contract
Kalitta Air
06.2020 - 01.2021
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Assisted in troubleshooting complex mechanical issues, providing expert guidance to resolve problems quickly and effectively.
- Incorporate field knowledge within documented standards framework to identify and creatively solve problems.
- Perform routine data entry and verification tasks.
- Efficiently assembled & disassembled Pratt and Whitney 4000 engine components while adhering to FAA standards.
- Balanced and tested diffuser units that were installed on the main engine in accordance with the FAA regulations.
- Maintained comprehensive records for maintenance activities to ensure compliance and traceability.
Airframe Technician Intern
WMU College of Aviation/Duncan Aviation Inc.
01.2019 - 08.2019
- Facilitated seamless communication between departments, promoting effective teamwork in addressing aircraft maintenance needs.
- Contributed to cost savings by identifying opportunities for improved maintenance practices and resource utilization.
- Conducted 3+ routine inspections and maintenance on Falcon 200 and 7X jets per FAA guidelines.
- Documented 4+ repair and inspection processes as per regulatory requirements.
- Streamlined work processes, implementing standard operating procedures for airframe maintenance tasks.
Education
Master of Science - Cyber Operations
Metro State University
Saint Paul, MN12-2026
Bachelor of Science - Computer Science
Metro State University
Saint Paul, MN05-2024
Bachelor of Science - Aviation Maintenance Technology
Western Michigan University
Kalamazoo, MI12-2019
Skills
- Data Entry & Management
- Software Installation
- Report Generation
- Application Support
- Hardware & Software Troubleshooting
- Quality Assurance
- Support documentation
- Troubleshooting
- System monitoring
- Network troubleshooting
- Remote support
- Software support
Certification
- MIT Cybersecurity for critical urban infrastructure – August 2024
- Google Data Analytics Professional Certificate – August 2022
- Airframe and Power Plant (A&P) License – May 2020
- OSHA 10-Hour General Industry Certification – December 2016
- FAA Safety Core Course (Pause for Safety) – March 2017
Timeline
Technology Solutions Specialist-Contract
Minnesota Valley Transit Authority (MVTA)
01.2025 - 04.2025
IT Transit Technician Intern
Minnesota Valley Transit Authority (MVTA)
02.2023 - 04.2024
Aircraft Technician- Contract
Kalitta Air
06.2020 - 01.2021
Airframe Technician Intern
WMU College of Aviation/Duncan Aviation Inc.
01.2019 - 08.2019
Master of Science - Cyber Operations
Metro State University
Bachelor of Science - Computer Science
Metro State University
Bachelor of Science - Aviation Maintenance Technology
Western Michigan University
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