Summary
Overview
Work History
Education
Skills
Training and Ministry
Timeline
Generic

Stephanie Vickers

Asheville,NC

Summary

Well-qualified hospitality leader knowledgeable about guest services standards, concierge procedures and event planning. Bringing years' experience in the field and a strong dedication to building loyal and long-lasting relationships. Offering a keen eye for detail and organization to my position. Results-driven hospitality team member with a dedicated and determined approach to meeting all guest requirements. Positive, upbeat, and compassionate attitude that easily promotes encouragement, hope, and support.

Overview

12
12
years of professional experience

Work History

Community Outreach

Ashevilledreamcenter
Asheville, NC
01.2019 - Current
  • Created marketing materials including flyers, brochures, and posters to advertise events and activities.
  • Organized events such as health fairs, workshops, and presentations to promote programs within the community.
  • Participated in neighborhood meetings and facilitated conversations between residents and service providers.
  • Coordinated volunteers for various outreach projects and managed their schedules accordingly.
  • Attended conferences related to community outreach topics for professional development purposes.
  • Collected data from field visits regarding demographic trends in targeted communities.
  • Served in various leadership roles to plan and manage community initiatives.
  • Recruited, trained and oversaw organizational volunteers.

Guest Services Hostess/Prayer Minister

Billy Graham Training Center at The Cove
Asheville, NC
07.2018 - Current
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Conducted job training for employees.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Developed and implemented prayer ministry strategies to meet spiritual needs of individuals in the community.
  • Provided pastoral care services including counseling, mentoring, and crisis intervention for those seeking spiritual direction.
  • Compiled resources such as books, articles, websites. which could help people deepen their understanding of Christian spirituality through the practice of contemplative prayer.
  • Prepared monthly reports highlighting progress made towards achieving established goals for the Prayer Ministry department.
  • Instructed and guided individuals converting to new faith.
  • Referred families and individuals to community support services, psychologists or doctors for necessary care.

Home Health Aide

Self-employeed
Asheville, NC
05.2021 - 02.2024
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Provided patients and families with emotional support and instruction.
  • Cared for disabled children or children with sick or disabled parents.

Home Health Aide

Self-employeed
Lenoir, NC
05.2020 - 02.2024
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Cared for disabled children or children with sick or disabled parents.

Church Secretary

Oak Grove Baptist Church
Nebo , NC
01.2014 - 04.2018
  • Managed reception desk during week to handle guests' needs and field inquiries for church leaders.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Answered daily phone calls on multi-line phone system and transferred calls to the appropriate person.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Hostess

Chili's Restaurant
Forest City, NC
09.2011 - 10.2013
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Helped to plan and execute parties for guests, including coordinating menus and preparing tables.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Assisted by taking guests drink orders,
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered questions about food and order statuses for waiting customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.

Education

High School Diploma -

St. Stephens High School
Hickory, NC
05.2001

Skills

  • Communication
  • Encourager
  • Community Engagement
  • Written and Verbal Communication
  • Effective Customer Communication
  • Community Outreach
  • Patient Transport
  • Elderly Care
  • Housekeeping
  • Cleaning and Sanitizing
  • Guest Relations
  • Safe Patient Transportation
  • Patient Companionship
  • Time Management
  • Personal Hygiene Assistance
  • Customer Service
  • Compassionate Client Care

Training and Ministry

Revol Church Asheville

  • On Staff (Unpaid) as Next Steps and Discipleship pastor along with husband.
  • Dedicated to welcoming, connecting, and maturing new and existing believers.
  • Participates in planning, organizing, and executing the church/worship experience.
  • Manages the nursery for the Church (newborn-2)

Asheville Dream Center

  • Team Leader for the Dream Center's Adopt-a-Block outreach.
  • Participates in the planning, organizing, and execution of the community outreaches.
  • Actively prays and ministers to those in the community with spiritual, mental, and physical needs.

Timeline

Home Health Aide

Self-employeed
05.2021 - 02.2024

Home Health Aide

Self-employeed
05.2020 - 02.2024

Community Outreach

Ashevilledreamcenter
01.2019 - Current

Guest Services Hostess/Prayer Minister

Billy Graham Training Center at The Cove
07.2018 - Current

Church Secretary

Oak Grove Baptist Church
01.2014 - 04.2018

Hostess

Chili's Restaurant
09.2011 - 10.2013

High School Diploma -

St. Stephens High School

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Stephanie Vickers