Adam Worton
Bear,USA
Summary
Dynamic retail professional with over 10 years of experience specializing in retail sales, team management, vendor relations, and product merchandising. Proven track record of building and leading diverse teams to deliver exceptional customer service while driving profitability and enhancing customer loyalty. Recognized for overcoming business challenges through innovative technology solutions and timely, accurate data management. Committed to fostering a safety-driven workplace culture that prioritizes the well-being of both co-workers and customers, while exemplifying strong ethics and communication skills in every interaction.
Overview
10
10
years of professional experience
Work History
Freelance
Chanel
11.2024 - Current
- Conduct myself professionally and responsibly with the Chanel Team and various Store/Department Managers within multiple retailers.
- Provide product knowledge and exceptional customer service.
- Maintain displays, units, testers and products within multiple stores.
- Partner with fellow vendors to increase the primary business's sales.
- Passionate about learning and committed to continual improvement.
Store Sales Lead
Restoration Hardware
04.2024 - 09.2025
- Worked closely with the leadership team to create a collaborative work environment. Form meaningful relationships with customers and demonstrate amazing customer service.
- Consistently provided superior customer support for our products, providing accurate pricing and timelines for availability and delivery
- Contributed and actively took part in safety initiatives, ensuring a safe workplace environment
- Managed delivery team to ensure timely deliveries of products
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Department Manager
Nordstrom
04.2022 - 04.2024
- Utilized effective management techniques and provided clear and succinct objectives as well as methods for the team to accomplish all sales objectives.
- Built, managed, and developed a cosmetics sales team comprised of over 35 personnel; provided coaching and mentorship, conducted performance evaluations, and established inclusive work cultures.
- Grew and sustained revenue through incremental maintenance agreements.
- Increased revenue and generated over $8.4M in the 2023 fiscal year, exceeding sales goals. Exceeded corporate goals by greater than two and half percent.
- Increased volume of sales by more than four percent ranking sixth out of twenty-two departments.
- Developed and maintained a work schedule to ensure resources were available to support customer needs.
Department Assistant Manager
Nordstrom
08.2021 - 04.2022
- Provided support to the Department Manager leading the team and supporting them with scheduling and vacation requests.
- Communicated with a diverse sales team and clients, built rapport and long-term relationships, and created an inclusive & productive team to ensure utmost customer satisfaction.
- Promoted customer loyalty and grew sales by providing friendly, knowledgeable service. Gained a strong strong foundation in customer service, team collaboration, and task prioritization. Monitor sales representatives’ adherence to company policies and protocols.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
Business Manager
Le Labo, Nordstrom
05.2017 - 08.2021
- Passionately delivered an outstanding experience to clients, built lasting relationships, and ensured a commitment to excellence.
- Worked independently and collaboratively with the sales team to create homegrown events, educated clients and coworkers with product knowledge to drive sales.
- Won Pacesetter in 2018 for surpassing the elevated sales goals in 2017.
Styling Sales Coordinator
Nordstrom
05.2016 - 05.2017
- Worked together with managers and stylists (top-selling members of the sales team) to drive sales, provide exceptional customer service, increase client retention and implement training programs to enhance the skills and knowledge.
- Created a positive and collaborative team culture through support and feedback while also leading with empathy.
- Coordinated with my direct manager to effectively coach and develop the stylist team, sought opportunities to exceed client expectations, and elevated the overall experience within the store.
- Proactively sought opportunities to exceed client expectations and elevate the overall experience through effective coaching and development initiatives.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor of Science - Business/Apparel Design
University of Delaware
Newark01.2015
Skills
- Project Management
- Creative Problem Solving
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Proficient with Microsoft Office and Salesforce
- Problem-solving
- Problem resolution
- Organization and time management
QUALIFICATIONS
- Details and Results Focused Committed to Driving Key Growth and Profits While Exceeding Company Objectives
- New Business Development | Budget / Expense Control
- Sales Management | Key Account Management | Team Building | Training / Development
- Customer Service | Customer / Revenue Growth
Timeline
Freelance
Chanel
11.2024 - Current
Store Sales Lead
Restoration Hardware
04.2024 - 09.2025
Department Manager
Nordstrom
04.2022 - 04.2024
Department Assistant Manager
Nordstrom
08.2021 - 04.2022
Business Manager
Le Labo, Nordstrom
05.2017 - 08.2021
Styling Sales Coordinator
Nordstrom
05.2016 - 05.2017
Bachelor of Science - Business/Apparel Design
University of Delaware