Adam Welsh

• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful community outreach initiatives.
• Researched and completed construction projects related to technology needs and organization systems for supplies.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization's goals.
• Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
• Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
• Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.

Fostered strong relationships with customers and colleagues from various departments and customer groups across 16 locations. Ensured compliance, safety, and optimal maintenance of work environments through clear communication with local and centralized operations teams.

Contributed to the implementation of processes and facilitated safety training across various departments and initiatives such as:

• Onboarding new associates
• Staying compliant with OSHA standards, rules, regulations, and procedures
• Assisting with incident management, investigating, and reporting
• Ensuring adherence to Fleet, Environmental, and Local/State/Federal Regulation requirements.

• Exceeded customer expectations through effective direction, planning, and optimization of daily functions for two manufacturing companies in one facility.
• Motivated and directed employees to enhance team productivity, ensure product quality, and maximize facility output.
• Made strategic decisions and developed key plans that influenced business direction, including employee recruitment and termination

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer inquiries promptly to avoid on-hold wait times.
• Communicated with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Prepared and maintained detailed records and case files that documented clients' personal and eligibility information, services rendered, and relevant correspondence.
• Coordinated community resources and secured referrals as a top performer in the state of Tennessee.
• Organized schedules for staff and communicated regularly with a range of departments in the organization.

• Planned and conducted worship services, wrote sermons, and collaborated with church leaders to fulfill the nonprofit's mission of fostering relationships with students, churches, and the university.
• Oversaw administration and management of satellite campus ministry at the University of West Georgia in Newnan.